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Call Center Confidence with Cutter & Catt
Call Center Confidence with Cutter & Catt episodes
- [S2E08] Why Companies Don’t Build Better Training Programs?Why don't companies build better training programs for their staff, and for their leaders?In this episode, Oliver and Jason talk about how training programs can help your sales team achieve success.One of the biggest things where companies fail to build scalable training programs is when they put somebody in that role and they rely on that person alone to do everything.Learn more about the importance of training, some challenges that companies face, and what are the solutions to them.Learn more about how to build your Call Center ConfidenceSign up for Reminders about Weekly Live ShowConnect with Jason on LinkedInConnect with Oliver on LinkedInFollow Us on:FacebookInstagramLinkedIn24 min
- [S2E07] Why Do Sales Leaders Get Bogged Down In The Details?Why do sales leaders get bogged down in things that may or may not be helpful for their sales teams?When companies have too much data that nobody knows really where to start, you won't really know where to focus your time and energy. One of the big keys for managers or leaders who feel like they're bogged down in too much detail is understanding what are the key performance indicators.In this episode, Oliver and Jason talk about what keeps sales leaders bogged down in the details, and of course, a lot of helpful tips to get over them.Learn more about how to overcome the overwhelming challenges sales leaders face, and scale together with your team!Learn more about how to build your Call Center ConfidenceSign up for Reminders about Weekly Live ShowConnect with Jason on LinkedInConnect with Oliver on LinkedInFollow Us on:FacebookInstagramLinkedIn25 min
- [S2E06] Why Aren’t Sales Teams Good at Recruiting?Why aren't sales teams good at recruiting? What are some of the big recruitment issues?One of the issues is that organizations try to hire people that are just like them, hoping that person knows what to do and will come pretty much ready to be the best.In this episode, Oliver and I talk about why sales teams can't fill or recruit the positions with the right people.Learn more about recruitment challenges, how to resolve the issues, and a lot more helpful tips for your team!Learn more about how to build your Call Center ConfidenceSign up for Reminders about Weekly Live ShowConnect with Jason on LinkedInConnect with Oliver on LinkedInFollow Us on:FacebookInstagramLinkedIn23 min
- [S2E05] Why Do Sales Teams Have So Much Turnover? (pt.2)Why do sales teams have so much turnover? Why causes your team to have low morale?If everybody else is churning around, morale sweeps through like wildfire. When you're looking at people burning out, it always has that negative atmosphere and negativity breeds negativity.In this episode, Oliver and Jason talk about continue to talk about why sales teams have so much turnover.Learn more about keeping your employees, addressing turnover issues, and motivating your team.Learn more about how to build your Call Center ConfidenceSign up for Reminders about Weekly Live ShowConnect with Jason on LinkedInConnect with Oliver on LinkedInFollow Us on:FacebookInstagramLinkedIn24 min
- [S2E04] Why Do Sales Teams Have So Much Turnover? (pt 1)Why do sales teams have so much turnover? How do you address this problem?Sales is predominantly thought to have a higher expected turnover because it's such a rough gig. In any company, there's always going to be some level of turnover, where people just come and go.In this episode, Oliver and Jason talk about the factors that lead to employee turnovers.Learn more about turnovers, and also about building your career path.Learn more about how to build your Call Center ConfidenceSign up for Reminders about Weekly Live ShowConnect with Jason on LinkedInConnect with Oliver on LinkedInFollow Us on:FacebookInstagramLinkedIn23 min
- [S2E03] Why Do Sales Leaders Fail?Why do sales leaders fail? Where do they struggle?When we talk about failing, we talk about not supporting their team, not doing their job effectively, or not having the capability to do so. When this happens, it will affect the business, and ultimately the revenue.In this episode, Oliver and Jason talk about the reasons sales leaders fail, and what can you do to address it.Learn more as we come to a great discussion about leadership, and we'll bring you great tips that can help you improve.Learn more about how to build your Call Center ConfidenceSign up for Reminders about Weekly Live ShowConnect with Jason on LinkedInConnect with Oliver on LinkedInFollow Us on:FacebookInstagramLinkedIn23 min
- [S2E02] Why don’t companies do Leadership Training?Why do some call centers not do leadership training? What impact can it bring to the company?This episode will bring you to the leadership role, which is related to the previous episode's topic of why are employees these days harder to manage. It is not always the leader who is solely responsible, but more the training supplied, which is not adequate.In this episode, Oliver and Jason talk about things that make an effective leader.Learn more about the importance of leadership training and more tips that will surely help you with your leadership role.Learn more about how to build your Call Center ConfidenceSign up for Reminders about Weekly Live ShowConnect with Jason on LinkedInConnect with Oliver on LinkedInFollow Us on:FacebookInstagramLinkedIn21 min
- [S2E01] Why Are Employees Harder To Manage?Why are employees today more difficult to manage? What are some of the contributing factors?The most amazing technology, leads, sales process could mean nothing if you don't have the operations side worked out. It's coming from somewhere in the leadership side if you're having all these people issues.In this episode, Oliver and Jason talk about managing employees. Specifically, why is it harder to do so these days.Learn more about effectively managing people, and understanding the root of leadership challenges.Learn more about how to build your Call Center ConfidenceSign up for Reminders about Weekly Live ShowConnect with Jason on LinkedInConnect with Oliver on LinkedInFollow Us on:FacebookInstagramLinkedIn24 min
- Season 2 (intro) – We are back!Welcome back to Call Center Confidence with Cutter & Catt!This marks the beginning of a new season.We will continue to talk about all of the phases, and all of the parts that it takes to build a successful call center.Stay tuned, and stick around as we head into season two.Learn more about how to build your Call Center ConfidenceSign up for Reminders about Weekly Live ShowConnect with Jason on LinkedInConnect with Oliver on LinkedInFollow Us on:FacebookInstagramLinkedIn9 min
- [Ep.29] Finishing Out The Year StrongYour team certainly wants to be paid at this point in the year, but do they still want to work as hard as they did before?You should be finishing the year with confidence and momentum moving into the next because it's far more difficult to shake everyone up if everything is dying off.In this episode, Oliver and Jason close the year with some helpful insights to be able to finish out the year strong.Learn more about focusing on meeting your goals in a very busy season, and build that confidence within you.Learn more about how to build your Call Center ConfidenceSign up for Reminders about Weekly Live ShowConnect with Jason on LinkedInConnect with Oliver on LinkedInFollow Us on:FacebookInstagramLinkedIn1 hr 1 min
About Call Center Confidence with Cutter & Catt
From the publisher's feed
Running a call center is tough. Leading a sales team is a challenge. And there is the fun of having a call center sales team. In each episode, Jason Cutter and Oliver Catt will cover topics that are a part of running a call center sales operation, and provide you how to’s, ideas, and new perspectives on how to create success with your team.
The show is a replay of the Call Center Confidence with Cutter & Catt weekly live broadcast. So in each episode, you will hear them go through an agenda/topic…or not…depending on what happens. It is raw, unscripted, sometimes funny, sometimes awkward, with comments and questions that come up from viewers during the event.
To find out more about the show, live broadcast (which is every Wednesday at 1 pm EST/10 am PST/6 pm GMT), join the email list, and/or sign up to get reminders about each live broadcast – go to www.callcenterconfidence.com.