<p>Sorry about my voice, I have a slight cold.</p>
<p>
But let's talk about leadership anyway, specifically call center leadership. The good, the bad, and the ugly. Enjoy!

</p>

Sorry about my voice, I have a slight cold. But let's talk about leadership anyway, specifically call center leadership. The good, the bad, and the ugly. Enjoy!

Call Center Leadership

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot.

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Call Center Leadership

Call Center Leadership