Calls Smarter Podcast

Calls Smarter Podcast

By Calls Smarter PodcastBusiness
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Calls Smarter Podcast episodes

  • How Businesses Are Driving Growth with Contact Centre Software

    In this episode, we're discussing how all businesses can improve efficiency by implementing a modern contact centre software solution.


    We're again joined by Alec Glassford from APEX Contact Centre Platform and Chris Morton from Your AI Assistants.


    You'll get:


    • a full behind the scenes, success blueprint for a new Contact Centre
      • and a ton of ideas and inspiration to grow your business and compete with industry leaders.


        • Featuring:

        Alec Glassford from APEX Contact Centre Platform (⁠https://apexccp.com⁠)

        Chris Morton from Your AI Assistants (⁠https://www.youraiassistants.uk⁠)

        & hosted by David Furnevall



        #CallCentre #ContactCentre #ContactCentreSoftware #CustomerService #CallCentreTech #BusinessEfficiency #Telemarketing #CustomerServiceSolutions #EfficientCommunication #StreamlineOperations #ImproveCustomerExperience #DigitalTransformation #CloudBasedSolutions #OmnichannelSupport #RealTimeAnalytics #AutomatedProcesses #CallsSmarterPodcast

        36 min
      • How AI is Transforming Call Centres

        In this episode we're chatting about how call centre's are utilising AI to increase their efficiency.

        We also discuss some of the fears that business owners have around implementing AI, how AI assistants actually work and the costs involved.

        If you're a small contact centre looking to grow, or a larger business looking for efficiency gains, we've got something for you.


        Featuring:

        Alec Glassford from APEX Contact Centre Platform (https://apexccp.com)

        Chris Morton from Your AI Assistants (https://www.youraiassistants.uk)

        & hosted by David Furnevall


        #AIinBusiness #CallCentre #ContactCentre #CustomerService #AIDriven #CallCentreTech

        #Telemarketing #CallsSmarterPodcast

        31 min

      About Calls Smarter Podcast

      From the publisher's feed

      Our podcast brings you the latest innovations in the contact centre industry to help boost your business.