Are profits a result of businesses delivering for consumers or a sign they’re being ripped off and what more should firms do build customer trust.

Television Business Journalist Stephanie McGovern presents this podcast with David Bird (Customer Operations Director, E.ON), Katja Hall (CBI Deputy Director-General), Richard Lloyd (Executive Director, Which?) and Andrew Miller (Guardian Media Group Chief Executive)

It was recorded as part of a Great Business Debate held with consumer group Which? at the Guardian newspaper in London (25.2.15)