Buzzing About HR

“Can I Have a Word?” What to Do When Someone Raises a Concern


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If someone in your business says, “Can I speak to you privately?”, most leaders feel a small jolt of panic. Are they resigning, raising a grievance, or about to report something serious?

In this episode of Buzzing About HR, Kate breaks down whistleblowing in small businesses and how to handle it calmly, legally, and fairly. From the UK legal definition of whistleblowing to the simple scripts managers can use in the moment, this is a practical guide to turning a difficult conversation into a protective step for both the employee and the business.

We explain what qualifies as whistleblowing under UK law, why the “public interest” test matters, and how whistleblowing protection works for employees. Many small business leaders assume whistleblowing only applies to large organisations or major scandals. In reality, concerns about health and safety, financial wrongdoing, harassment, discrimination, or regulatory breaches can all fall under whistleblowing legislation.

We also explore the biggest mistakes employers make when someone raises a concern. Defensive reactions, informal “investigations,” workplace gossip, or subtle retaliation can quickly turn a genuine concern into a serious employment law risk.

You will hear simple manager scripts, the key questions that surface facts without blame, and how to create a calm, structured response when someone speaks up. We also touch on the changing Employment Rights Act landscape, including stronger expectations around harassment prevention and workplace accountability.

For SMEs where everyone knows everyone, confidentiality can feel difficult. That is why we talk about practical safeguards such as offering more than one reporting route, allowing concerns to be raised externally, documenting concerns properly, and having a predictable investigation process.

If you want to strengthen your whistleblowing process, you can also explore SafeVoice, our confidential whistleblowing support service designed for small businesses.

Speaking up should feel safe, not risky. A clear whistleblowing process protects employees, protects your culture, and protects your business.

Press play to learn how to handle whistleblowing concerns with confidence, clarity, and fairness.

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Have questions or need HR advice? Reach out to Kate Underwood HR & Training at www.kateunderwoodhr.co.uk, email us on [email protected] or follow us on social media for more tips, resources, and updates.

Until next time, keep buzzing and take care of your people!

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Buzzing About HRBy Kate Underwood