In this special edition of In Conversation With, host Sue Owen speaks with Rocky Ozaki, Founder and CEO of the NoW of Work, ahead of his keynote at the 2026 Canada West Health Leaders Conference.
Rocky shares his perspective on how healthcare leaders can approach artificial intelligence without getting caught up in the rush to adopt every new technology. He discusses the importance of starting with the problem an organization is trying to solve, putting good governance in place, and considering whether the challenge is actually related to people, processes, automation, or AI.
The conversation also looks at how leaders can think about AI investment and return on investment, prepare themselves for a rapidly changing workplace, and remain adaptable when it is difficult to predict where the technology is heading.
Rocky also gives listeners a preview of his upcoming conference keynote and what he hopes attendees will take away from the session, including a better understanding of AI, practical ideas they can apply, and a greater sense of agency in navigating what comes next.
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