Episode 189: The tech landscape is shifting rapidly. What part does customer success have to play?

⏱️ Timestamps:

00:00:00 - Intro

00:01:25 - Parker’s big question on CS

00:01:45 - AI, SaaS, and the market shift

00:04:16 - Should we care about disruption?

00:07:17 - Finding hope in a shifting industry

00:08:06 - The SaaS identity crisis

00:11:04 - Practical tips for staying ahead

00:11:49 - Is this really CS’s job?

00:13:13 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Parker Chase-Corwin:

Parker's LinkedIn: https://www.linkedin.com/in/parkercorwin/

Mentioned in this episode:

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