Buying and contracting services is messy – why and what behaviours are at play?

With Paras Sood, Partner, FP Consulting

00:00:00 - From procurement to procurement consultancy

00:11:45 - The evolution and maturity of procurement

00:21:50 - Is the buying and contracting of services messy?

00:28:30 - Buying services with outcome-based thinking

00:37:55 - Flow down and connecting contracts with strategy

00:44:00 - Buying behaviours

00:51:30 - Procurement's identity crisis

00:59:45 - Applying capability and capacity to category strategy

01:06:15 - Shaping operating models for strategic objectives