Conversations.

The importance of contracts in the world where non-lawyers are negotiating complex services contracts

With Jeanette Nyden, Contract Attorney, Nyden on Negotiation

00;05;18;22 - The differences between buying services and buying goods

00;13;02;25 - Services procurement being left behind in digital transformation

00;18;45;28 - Measuring what was delivered against what was contractually agreed

00;33;21;18 - The role of the supplier in defining a scope of work

00;50;00;19 - Flexibility within services contracts

01;03;46;17 - Considerations for performance-based SOW arrangements

01;10;31;24 - Managing risk in services contracts

The role of heroes, villains and storytelling in managing spend on services in large organisations.

With Nick Williams, Chief Services Procurement Officer, Hays

00;05;13;00 - The core simplicity of services procurement

00;18;01;24 - Who should be worrying bout services procurement?

00;23;41;00 - How are organisations managing services spend?

00;30;36;17 - What sets apart organisations that have a handle on their spend on services

00;37;49;29 - Where does executive support come from?

00;41;39;06 - The benefits for effectively managing spend on services

00;46;24;07 - When there are heroes, there are also villains

00;56;38;03 - Storytelling

01;08;22;13 - The living statement of work document and supplier adoption

01;19;26;09 - Summarising the opportunity for procurement

How do we guide people on the best way to liberate the opportunity rather than leaving them to be the architects of their own problem?

With Paul Vincent, Global Leader, Service Design, Randstad

00;03;24;00 - Terminology in services procurement

00;19;58;17 - The drive for MSPs to try and solve services procurement problems

00;23;51;04 - Is missclassification a SOW problem?

00;37;10;13 - Whose problem is services spend?

00;51;06;09 - Getting started with service procurement spend programs

01;15;39;00 - Avoiding excuses

01;27;39;03 - Areas for positivity

Learnings from implementing an SOW spend management program, told from the perspective of both procurement and MSP partner.

With Alan Withers, Senior Procurement Manager, Telent and Chris Burke, Managing Director, Morton Engineering.

00;02;10;06 - Project background

00;11;35;15 - The drivers behind SOW spend management programs

00;22;05;06 - Pressure testing the business case

00;30;02;22 - CWS and SOW working alongside each other

00;43;53;09 - End to end management of SOW

00;50;36;06 - Ownership of the SOW issue

01;01;47;25 - Proactive engagement with suppliers

How can the market get a better understanding of the huge savings that can be made?

With Eric Osterhout

00;16;30;20 - How has this market evolved and is it still immature?

00;25;26;14 - Missclassification

00;33;03;05 - What are the barriers?

00;42;27;22 - Who owns the problem?

00;49;41;19 - Understanding the huge savings that can be made

01;00;18;00 - What factors would accelerate adoption?

01;08;02;14 - The potential of the SOW management market?

Practical advice on combining curiosity, technology, the right stakeholders and a good MSP in driving successful SOW management programs.

With Michael Matherly, Global Head of SOW Strategy, eTeam

00;00;55;07 - Experiences bringing visibility and control to $1billion of SOW spend

00;09;40;23 - Contractors and vendors converging in SOW

00;19;51;18 - Staffing businesses talking about SOW

00;25;14;15 - Understanding SOW management services vs staffing

00;35;00;26 - Best of breed vs suites for internal procurement

00;46;01;23 - Addressing the issues in adopting SOW

01;06;20;23 - Pushing on the case for change

When it comes to SoW, who should be involved and how does procurement ensure everyone is adding value?

With Alan Withers, Senior Procurement Manager, Telent

00;08;56;18 - Overcoming legacy attitudes and pushing for transformation

00;17;55;22 - Procurement's broader understanding of the business

00;21;55;19 - Driving value from inside and outside the business

00;25;34;25 - Measuring savings versus value

00;30;25;02 - Driving improvements in areas of comfort

00;37;44;23 - Applying procurement's expertise to services

00;45;15;02 - Managing services with traditional procurement technology

Using the right mix of technology to deliver an effective extended workforce strategy

With Alex Farr, EW Scope

00;00;00;00 - The evolution of extended workforce software over the last 20 years

00;10;10;02 - Defining the extended workforce

00;14;20;17 - Current approach to extended workforce management within most organisations

00;20;30;23 - The entry point to accessing workforce specific software solutions

00;37;51;10 - How can organisations build a tech stack to include all channels effectively?

00;45;36;18 - Management and measurement across difference workforce channels

00;57;20;08 - Miscategorisation in workforce tech

01;03;21;07 - Reality versus expectations in extended workforce solutions

When it comes to SoW, who should be involved and how does procurement ensure everyone is adding value?

With Christine Stolz, ABC Supply Co. Inc.

00;18;05;20 - Who is involved in the initiation of an SOW

00;27;22;24 - The importance of good supplier relationships

00;39;17;07 - How to manage accountability for scoping and change requests

00;48;38;14 - Ensuring delivery matches the requirement

00;56;36;04 - Should legal terms sit in the MSA or the SOW?

How organisations can improve their SOW management maturity by leaning on the expertise of an MSP.

With Sana Ali, Services Procurement SME, TAPFIN

00;11;16;07 - The different service levels in managing SOW spend

00;23;28;13 - The second level of maturity in SOW management

00;28;39;03 - The third level of service maturity

00;36;11;06 - First-generation vs second-generation maturity

00;48;57;02 - How does an MSP SOW service affect in-house procurement roles?