Disconnected systems create friction that kills adoption. Without integration and clarity between tools, workflows break, duplication creeps in, adoption becomes stalled, and value gets lost.

With Mickey Pelletier, Co Founder of Emberpath and Founder of CWM Strategies.

00:07:14 - Curiosity keeps companies competitive

00:26:24 - Even the best-designed programs fail when your tools don’t work together

00:35:59 - Process friction is killing adoption

00:39:08 - Successful implementation starts with change management, not after it

01:05:36 - Services problems are only as powerful as your commitment to change them

Why contingent labour models fail when applied to services, how linear sourcing processes block true value, and where operational ownership can make or break your services strategy. 

00:01:51- Why contingent labour strategy doesn’t work for services 

00:20:50 - Why linear processes are holding your services back  

00:39:29 - Identifying the disconnect in responsibility and the impact it has 

00:55:26 - The importance of operations on your adoption and lifecycle 

01:07:18 - Addressing the problem begins with defining it 

How service procurement professionals can leverage people, process, and technology to become business-enablers.

With Pratik Patel, Director of Category Management, Mastercard

00;05;11;13 - Reducing waste in services procurement

00;10;38;20 - Procurement as business enablers

00;16;51;27 - Driving change

00;22;34;19 - Using data and experiences when working towards a common goal

00;28;57;08 - What makes managing services categories challenging?

00;40;13;09 - The components of a truly deliverables based engagement

00;46;26;28 - Managing dependencies and gaps in technology

00;55;21;01 - Why aren't we seeing more examples of mature services spend programs?

Drawing on first hand experiences of starting and scaling successful service procurement programs from within the strategic sourcing function.

With Lawrence Kane, SIG Sourcing Supernova Hall of Fame Member, Head of Procurement and ProcureCon EPIC Award Winner

00:11:37 - The history of disruption within outsourcing

00:20:04 - The growth in outsourcing

00:27:38 - Is Industry progressing with time-based vs outcome-based contracting?

00:33:27 - Focusing on your strengths

00:41:01 - Impact sourcing for innovation

00:50:38 - The evolution of the procurement function

00:58:32 - Procurement maturity

01:03:50 - Cost savings or adding value

What started as a meme became a great conversation about choosing the right contracting mechanism when getting work done.

With Mickey Pelletier – Co Founder of Emberpath and Founder of CWM Strategies

00;02;12;22 - The meme about Staff Aug masquerading as SOW

00;08;53;04 - Are most organisations aware of the problem?

00;14;04;23 - The enlightened ones making a change

00;21;02;13 - To track workers or not in SOW

00;28;33;14 - Ease versus rigour in getting work done

00;34;42;14 - Risk as one of the key drivers of SOW

00;45;37;04 - The responsibility for SOW

00;53;35;04 - The benefits and making a start with your SOW program

How to move from transactional admin to value-add by looking at services procurement in a different way

With Paul Lissenden, Director of Procurement & Supply Chain, Retinue

00;01;14;10 - Moving from goods and materials to services procurement

00;07;09;13 - Measuring the impact of intangible services

00;10;11;08 - The problem solving nature of services procurement

00;13;43;26 - Managing changing requirements

00;16;52;27 - Looking at goods and services through a different lens

00;23;31;28 - Category strategies for services

00;27;26;16 - Making life easier for the buyer

00;32;55;00 - Moving away from time and materials mentality

00;41;52;12 - Leveraging AI

00;47;37;19 - The risk of misclassification

00;57;36;09 - Appetite for digital transformation in services procurement

01;14;41;20 - Where does procurement's responsibility start and stop when buying services?

The importance of contracts in the world where non-lawyers are negotiating complex services contracts

With Jeanette Nyden, Contract Attorney, Nyden on Negotiation

00;05;18;22 - The differences between buying services and buying goods

00;13;02;25 - Services procurement being left behind in digital transformation

00;18;45;28 - Measuring what was delivered against what was contractually agreed

00;33;21;18 - The role of the supplier in defining a scope of work

00;50;00;19 - Flexibility within services contracts

01;03;46;17 - Considerations for performance-based SOW arrangements

01;10;31;24 - Managing risk in services contracts

The role of heroes, villains and storytelling in managing spend on services in large organisations.

With Nick Williams, Chief Services Procurement Officer, Hays

00;05;13;00 - The core simplicity of services procurement

00;18;01;24 - Who should be worrying bout services procurement?

00;23;41;00 - How are organisations managing services spend?

00;30;36;17 - What sets apart organisations that have a handle on their spend on services

00;37;49;29 - Where does executive support come from?

00;41;39;06 - The benefits for effectively managing spend on services

00;46;24;07 - When there are heroes, there are also villains

00;56;38;03 - Storytelling

01;08;22;13 - The living statement of work document and supplier adoption

01;19;26;09 - Summarising the opportunity for procurement

How do we guide people on the best way to liberate the opportunity rather than leaving them to be the architects of their own problem?

With Paul Vincent, Global Leader, Service Design, Randstad

00;03;24;00 - Terminology in services procurement

00;19;58;17 - The drive for MSPs to try and solve services procurement problems

00;23;51;04 - Is missclassification a SOW problem?

00;37;10;13 - Whose problem is services spend?

00;51;06;09 - Getting started with service procurement spend programs

01;15;39;00 - Avoiding excuses

01;27;39;03 - Areas for positivity

Learnings from implementing an SOW spend management program, told from the perspective of both procurement and MSP partner.

With Alan Withers, Senior Procurement Manager, Telent and Chris Burke, Managing Director, Morton Engineering.

00;02;10;06 - Project background

00;11;35;15 - The drivers behind SOW spend management programs

00;22;05;06 - Pressure testing the business case

00;30;02;22 - CWS and SOW working alongside each other

00;43;53;09 - End to end management of SOW

00;50;36;06 - Ownership of the SOW issue

01;01;47;25 - Proactive engagement with suppliers