Conversations.

How organisations can improve their SOW management maturity by leaning on the expertise of an MSP.

With Sana Ali, Services Procurement SME, TAPFIN

00;11;16;07 - The different service levels in managing SOW spend

00;23;28;13 - The second level of maturity in SOW management

00;28;39;03 - The third level of service maturity

00;36;11;06 - First-generation vs second-generation maturity

00;48;57;02 - How does an MSP SOW service affect in-house procurement roles?

The beauty of procurement’s exposure to the wider business and tying this understanding in to systems, process and policy

With Matt Mehler, Owner, PROcurement Solutions

00:03:00 - Taking learnings from the sports world into procurement

00:10:20 - Procurement taking the lead from clear company strategy

00:16:34 - Did the experience of Covid-19 change the perception of procurement

00:18:45 - The emphasis on supplier relationships

00:23:15 - Observations on the maturity and investment in procurement functions

00:31:00 - Moving to outcome based services and doing more with less

00:37:00 - Procurement's relationship with generative AI

00:40:20 - Technology's importance in attracting new talent to procurement

00:44:30 - Addressing the complexity of complex services with technology

00:48:40 - Where is the balance between sourcing and the downstream project?

00:51:10 - Procurement's responsibility for project delive

How you can use consistent, detailed analytics to understand the value of outcome-based services.

With Chris Radvansky, Principal, Rad Consultants

00:05:30 - Using transactional data in understanding the extended workforce

00:08:45 - The problems with SOW data

00:15:00 - SOW data is complex but there are common threads

00:20:00 - Can SOW data be compared to broader staff-augmentation data?

00:26:30 - Regulatory confusion between staff-aug and SOW

00:32:00 - The drivers towards outcome-based SOW

00:37:00 - Adoption of procurement tech designed for SOW

00:42:00 - Hyperspecialisation and AI

00:48:00 - Using GPTs for SOW analytics

00:52:30 - How to get granular with outcome-based data

00:56:45 - The cross-over from SOW into contingent workforce

01:02:50 - Tighening up how SOW is managed

Exploring the trends in technology, user experience and leadership and their impact on procurement's digital transformation.

With Amanda Prochaska, Founder, Wonder Services

00:00:00 - Procurement's role in change and tech deployments and user adoption

00:09:00 - The current patterns and trends in digital transformation

00:17:20 - How are procurement going to get closer to stakeholders

00:28:15 - Where does the data stored across systems converge?

00:35:00 - Measuring performance and contract lifecycle management

00:38:30 - The process vs technology balance

00:45:20 - The challenges business face when tackling transformation

00:56:45 - Measuring procurement's impact

Adoption of services Procurement or statement of work as part of broader contingent workforce programs and the approaches taken by MSPs in delivering these services.

With With Mickey Pelletier, founder, CWM Strategies

00:00:00 - The changing, expanding scope of contingent workforce programs

00:11:00 - The various approaches to SoW as part of CWS

00:16:40 - Identifying, defining and classifying outcome based work

00:26:00 - MSPs' value in solving the messy areas of SoW

00:35:30 - The complexity of the statement of work life cycle

00:39:40 - Getting stuck in a worker tracking mentality

00:51:00 - Prioritising solving the outcome-based work problem with a long-term view

00:59:25 - Convincing the C-Suite to prioritise SoW and CWS

01:05:00 - Simplifying the change-management process when adopting outcome-based work

01:12:05 - Outsourcing SoW management to an MSP

01:17:30 - What are the changes needed in the wider procurement tech ecosystem

01:22:15 - Challenging the charging models of MSPs and technologies

01:32:40 - MSP selling SoW solutions to clients

01:36:00 - Thoughts on the industry

Exploring the practical lessons from the journey from an integrated suite to best of breed technology.

With Pedro Berrocoso, Senior Advisor, AccelerIQ

00:00:00 - The evolution of supply chain and procurement technology

00:11:00 - Tech at the emergence of the procurement function

00:17:20 - Is generative AI the next step-change in procurement technology?

00:22:55 - Addressing the needs of complex services in e-procurement

00:31:30 - Owning the complex services problem

00:37:00 - Pricing intangibles

00:42:10 - Understanding if you're getting the value you paid for

00:46:30 - The role of procurement excellence

00:51:50 - Do integrated suites make sense for all organisations?

00:59:00 - The temptation for best-of-breed solutions to becoming too broad

01:10:40 - Where can procurement best leverage generative AI and large language models

Learnings from outsourcing the management of services procurement to managed service providers.

With Mick Field, Global VP Services Procurement, Outsourced MSP Provision

00:00:00 - Expertise in expanding a global MSP service procurement provision

00:06:00 - The magic of procurement strategy against capability and capacity

00:11:45 - Why do organisations outsource services procurement to MSPs?

00:22:00 - Understanding services procurement beyond the PO

00:33:30 - Aggregating value through the procurement process

00:42:00 - How are organisations approaching MSPs to deliver service procurement programs?

00:48:10 - Aligning the recruitment and procurement relationship between the MSP and the organisation

00:58:00 - Pre and post contract processes challenges and solutions

01:01:15 - The importance of work tracking when buying outcomes

01:09:30 - How has the MSP service procurement provision changed over time

How to approach procuretech in the digital transformation in procurement

With Vincent Teyssier, Partner for the Digital Transformation and ProcureTech practices, Devolut

00:00:00 - The core skills of building trust and relationships in procurement

00:07:05 - Procurement's access to internal and external data

00:13:35 - Communication skills and personality types in procurement teams

00:16:45 - Comparing the maturity of the procuretech with other disciplines

00:26:15 - When choosing a solution, start with the process

00:29:20 - User centric design in procurement technology

00:37:30 - Hard vs soft savings in spend management and delivering ROI

00:46:20 - Comparing in-house procurement and consultancy experiences

00:53:10 - Addressing what works as well as what doesn't in driving change

00:55:00 - Collaboration with different functions in value creation

00:58:00 - AI in procurement

Navigating the journey and extracting the value from procurement transformation

With Nick Jenkinson, Managing Director, Verto Solutions

00:05:30 - Aligning tactical and strategic activities in transformation

00:11:40 - Influences and experiences from transformation in multiple industries

00:26:20 - Balancing the people and technology elements in transformation

00:34:00 - Procurement's influence on an organisation

00:37:00 - Perceptions on risk, complexity and delivering value

00:45:10 - Driving tech adoption in a complicated technology landscape

00:57:50 - Discovering new technology solutions

01:07:20 - Observations on procurement excellence

01:10:30 - How is data going to change procurement

Watch the full conversation - https://www.zivio.com/resources/digital-procurement-transformation-navigating-the-journey-for-maximum-value-creation

Communication and how procurement can benefit from the art of telling stories

With With Simon Geale, EVP Procurement, Proxima

00:00:00 - Best of breed technology's lesson from putting monkeys in space

00:07:45 - Diversity of talent in procurement

00:17:30 - Why do most procurement transformations fail

00:28:00 - Story telling in tech adoption

00:37:50 - Aligning procurement to the business' strategy

00:44:40 - Building trust in supplier & stakeholder relationships

00:48:00 - Having something to say at the top table

01:01:00 - Preparing the story before you tell it

01:07:10 - Visualising a successful outcome

01:13:00 - Exciting trends in procurement