Conversations.

Total workforce decisions are being made with incomplete insight into services, suppliers and delivery models. Improving visibility across services procurement is critical to managing risk, controlling spend and supporting long-term workforce planning.

With Brian Salkowski, President, eTeam

06:18 - 13:40 - Using AI to get work done

19:26 - 24:45 - Minimising risk and maintaining accountability

25:09 - 30:04 - Aligning strategy with outputs

31:40 - 36:49 - Outcome and effort is not a binary switch

43:56 - 49:01 - Thinking Strategically

Services procurement plays a critical role in achieving true total workforce visibility and control. Establishing clear foundations around structure, data and governance is essential to managing employees, contingent labour and services as one workforce.

With Lisa Williams, Sr. Director Operations Talent Strategy and Employee Experience, Dow 

22:04 - 25:49 - Making Total Workforce Management make sense

44:02 - 49:11 - How does services procurement fit into TWM and why is it often the biggest gap?

50:55 - 54:28 - Adapting to leverage services procurement

55:19 - 01:00:50 - Services procurement as a core skill

01:01:04 - 01:06:59 - Bringing Total Workforce Management together

A practical look at how clearer processes and better visibility can help reduce resistance and make services procurement easier to manage. The case study highlights the changes made to create greater consistency, control and confidence across the journey.

With Nic Everett, Senior Procurement Manager, Telent

00:12:49 - Getting started with managing Services Procurement effectively

00:27:00 - Business case hurdles and successes

00:36:21 - Improving transparency in supplier delivery for business agility

00:49:09 - The factors holding others in the market back

01:01:47 - What the future holds and what part AI can play

Services procurement often struggles with adoption when processes are unclear or inconsistent. Introducing structure and visibility can create confidence, improve delivery and support sustainable change.

With Vinos Samuel, Workforce Transformation Specialist

00:08:44 - Why services procurement is the most misunderstood lever in APAC talent strategy

00:15:37 - The orchestration of work

00:27:56 - The move to skills based architecture

00:39:54 - Centralization and supplier capabilities

00:55:33 - Bringing it all together and moving forward fast

With Niul Burton, Procurement Advocate and Advisor

00:04:46 - The services procurement landscape

00:14:39 - The unsolved challenges in services procurement

00:29:45 - Criticality of change management in successful implementations

00:59:38 - Building a business case

01:04:37 - Merits of a ‘best of breed’

Disconnected systems create friction that kills adoption. Without integration and clarity between tools, workflows break, duplication creeps in, adoption becomes stalled, and value gets lost.

With Mickey Pelletier, Co Founder of Emberpath and Founder of CWM Strategies.

00:07:14 - Curiosity keeps companies competitive

00:26:24 - Even the best-designed programs fail when your tools don’t work together

00:35:59 - Process friction is killing adoption

00:39:08 - Successful implementation starts with change management, not after it

01:05:36 - Services problems are only as powerful as your commitment to change them

Why contingent labour models fail when applied to services, how linear sourcing processes block true value, and where operational ownership can make or break your services strategy. 

00:01:51- Why contingent labour strategy doesn’t work for services 

00:20:50 - Why linear processes are holding your services back  

00:39:29 - Identifying the disconnect in responsibility and the impact it has 

00:55:26 - The importance of operations on your adoption and lifecycle 

01:07:18 - Addressing the problem begins with defining it 

How service procurement professionals can leverage people, process, and technology to become business-enablers.

With Pratik Patel, Director of Category Management, Mastercard

00;05;11;13 - Reducing waste in services procurement

00;10;38;20 - Procurement as business enablers

00;16;51;27 - Driving change

00;22;34;19 - Using data and experiences when working towards a common goal

00;28;57;08 - What makes managing services categories challenging?

00;40;13;09 - The components of a truly deliverables based engagement

00;46;26;28 - Managing dependencies and gaps in technology

00;55;21;01 - Why aren't we seeing more examples of mature services spend programs?

Drawing on first hand experiences of starting and scaling successful service procurement programs from within the strategic sourcing function.

With Lawrence Kane, SIG Sourcing Supernova Hall of Fame Member, Head of Procurement and ProcureCon EPIC Award Winner

00:11:37 - The history of disruption within outsourcing

00:20:04 - The growth in outsourcing

00:27:38 - Is Industry progressing with time-based vs outcome-based contracting?

00:33:27 - Focusing on your strengths

00:41:01 - Impact sourcing for innovation

00:50:38 - The evolution of the procurement function

00:58:32 - Procurement maturity

01:03:50 - Cost savings or adding value

What started as a meme became a great conversation about choosing the right contracting mechanism when getting work done.

With Mickey Pelletier – Co Founder of Emberpath and Founder of CWM Strategies

00;02;12;22 - The meme about Staff Aug masquerading as SOW

00;08;53;04 - Are most organisations aware of the problem?

00;14;04;23 - The enlightened ones making a change

00;21;02;13 - To track workers or not in SOW

00;28;33;14 - Ease versus rigour in getting work done

00;34;42;14 - Risk as one of the key drivers of SOW

00;45;37;04 - The responsibility for SOW

00;53;35;04 - The benefits and making a start with your SOW program