Why contingent labour models fail when applied to services, how linear sourcing processes block true value, and where operational ownership can make or break your services strategy. 

00:01:51- Why contingent labour strategy doesn’t work for services 

00:20:50 - Why linear processes are holding your services back  

00:39:29 - Identifying the disconnect in responsibility and the impact it has 

00:55:26 - The importance of operations on your adoption and lifecycle 

01:07:18 - Addressing the problem begins with defining it