Services procurement plays a critical role in achieving true total workforce visibility and control. Establishing clear foundations around structure, data and governance is essential to managing employees, contingent labour and services as one workforce.

With Lisa Williams, Sr. Director Operations Talent Strategy and Employee Experience, Dow 

22:04 - 25:49 - Making Total Workforce Management make sense

44:02 - 49:11 - How does services procurement fit into TWM and why is it often the biggest gap?

50:55 - 54:28 - Adapting to leverage services procurement

55:19 - 01:00:50 - Services procurement as a core skill

01:01:04 - 01:06:59 - Bringing Total Workforce Management together