Learnings from outsourcing the management of services procurement to managed service providers.

With Mick Field, Global VP Services Procurement, Outsourced MSP Provision

00:00:00 - Expertise in expanding a global MSP service procurement provision

00:06:00 - The magic of procurement strategy against capability and capacity

00:11:45 - Why do organisations outsource services procurement to MSPs?

00:22:00 - Understanding services procurement beyond the PO

00:33:30 - Aggregating value through the procurement process

00:42:00 - How are organisations approaching MSPs to deliver service procurement programs?

00:48:10 - Aligning the recruitment and procurement relationship between the MSP and the organisation

00:58:00 - Pre and post contract processes challenges and solutions

01:01:15 - The importance of work tracking when buying outcomes

01:09:30 - How has the MSP service procurement provision changed over time