The role of heroes, villains and storytelling in managing spend on services in large organisations.

With Nick Williams, Chief Services Procurement Officer, Hays

00;05;13;00 - The core simplicity of services procurement

00;18;01;24 - Who should be worrying bout services procurement?

00;23;41;00 - How are organisations managing services spend?

00;30;36;17 - What sets apart organisations that have a handle on their spend on services

00;37;49;29 - Where does executive support come from?

00;41;39;06 - The benefits for effectively managing spend on services

00;46;24;07 - When there are heroes, there are also villains

00;56;38;03 - Storytelling

01;08;22;13 - The living statement of work document and supplier adoption

01;19;26;09 - Summarising the opportunity for procurement