Episode 145: Jeff Kushmerek crunched the numbers and has some insights to share.

⏱️ Timestamps:

00:00:00 - Intro

00:01:06 - CSM coverage: A burning question for leaders

00:02:44 - How much time should CSMs spend with clients?

00:05:33 - Customizing customer success strategies

00:07:15 - The real boardroom concern: Margins

00:08:47 - Balancing CSM workload in a startup

00:09:43 - Warning signs: Churn, burnout, and scaling

00:10:45 - Data is power: Winning with numbers

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jeff Kushmerek:

Jeff's LinkedIn: https://www.linkedin.com/in/jeffkushmerek/

Mentioned in this episode:

Matik