What does it take to build a successful service business while responding to emergencies, managing employees, and growing through relationships?
In this episode of Capital to the Coast BNI, host Mike Manning sits down with Ryan Strickland, owner of 911 Restoration of Fayetteville and Raleigh, to talk about entrepreneurship, business growth, and how networking helped shape his career.
Ryan shares his journey from working in the golf course industry to launching a carpet cleaning company and eventually expanding into the restoration industry, helping homeowners recover from water damage, mold issues, storms, and property disasters.
The conversation also covers practical tips homeowners should know—like how to prepare your home for winter, prevent frozen pipes, and what steps to take when a water leak or property emergency happens. Ryan also explains how restoration professionals work with homeowners and insurance companies during the claims process.
Mike and Ryan discuss the realities of running a service-based business, including hiring the right employees, managing unpredictable emergency calls, and building a team culture focused on serving the community.
Ryan also shares lessons he learned through BNI networking and referral marketing, including how building relationships and telling real client stories can lead to stronger referrals and long-term small business growth.
Key Topics in This Episode
If you're a small business owner, entrepreneur, or homeowner, this episode provides valuable insights into entrepreneurship, networking, and how restoration companies help communities recover when unexpected problems occur.
• How Ryan built a restoration business from the ground up
• Winter home maintenance tips to prevent frozen pipes
• What homeowners should do during a water damage emergency
• How restoration companies work with insurance claims
• Building a service business through relationships and referrals
• Hiring employees and managing emergency response teams
• Lessons learned from BNI networking and referral marketing
• Why storytelling helps generate better referrals
Capital to the Coast BNI shares small business success stories and networking strategies from entrepreneurs across Central and Eastern North Carolina.