What an amazing day 1 at Hospitality Tech Expo. Highlights for me, Tommy Giraux's amazing tech talk, followed by another fantastic talk from William Connors.

I managed to get some fantastic chats with:

🌟 Eli Nadel and David Hume from MarketMan.

🌟 Amy at Airship learning about their new AI bits (don't miss Dan Brookman's talk tomorrow on stage).

🌟Paisley S. at at Pepper learning all about their loyalty platform

🌟 A welcome return to the tech show Centegra and the wonderful Jon Horsfield who showed us some amazing AI quick service tech from Mashgin, Jon is also on stage tomorrow don't miss that one too.

🌟Chris Fletcher to learn all about their new TOTI by Tech On Toast - 😍 love that man.

🌟Lastly tracked down Sam Brown, to learn all about Candid Hospitality and how they are changing the recruitment game in hospitality.

This week, join Mo Reshard, the visionary founder of Preshift, as he shares his journey from starting at Slug and Lettuce to becoming a pivotal figure in hospitality tech.

Our conversation also ventures into the secrets of fine dining and stories from Michelin-starred kitchens, including challenges restaurants face with Michelin inspectors. Mo discusses the impact of AI on content creation on platforms like LinkedIn, emphasizing the balance of authenticity and visibility. This episode also highlights the importance of empathy and personal growth in the hospitality sector.

Tune in for insights on navigating tech shifts in hospitality, building strong teams, and the significance of collaboration and empathy in achieving industry success. With a mix of humour and expertise, Mo's passion for hospitality offers both inspiration and valuable lessons.

🎧 Episode Highlights:

(11:06) Michelin Star Hospitality Stories

(21:10) Post-Covid Career Shifts in Hospitality

(26:15) Startup Challenges and Success Stories

(33:38) Hospitality Tech Solutions and Support

(43:53) Remote Team Building and Support

(49:09) Change Management in Tech

(58:29) Operational Efficiency in Hospitality

(01:13:42) Empathy and Understanding Through Hospitality

Tune in - Links below 👇

👉 Youtube 📹 https://youtu.be/I1OcPtvn6hg

Mo's Answers:

🌟Best Hospitality Tech - Urban Piper

🌟Best Restaurant - Smoking Goat

🌟Best Burger - SoBe Burger

🌟Best Hotel - Le Meridian in Cambodia

🔗 Links to check out from the show notes:

📣 Preshift https://www.preshift.co.uk

📣 Storekit https://www.storekit.com

#HospitalityTech, #HospitalityIndustry, #Innovation, #Competition, #MonopolisticTechGiants, #UrbanPiper, #Tenner, #OpenBanking, #Transformation, #FineDining, #Michelin, #Selfpromotion, #LinkedIn, #AI, #Authenticity, #Empathy, #TechStartups, #Resilience, #Adaptability, #TechImplementation, #POSSystems, #CustomerExperience, #RemoteTeamBuilding, #SalesProcesses, #ChangeManagement, #OperationalEfficiency, #TeamCollaboration, #Culinary, #Travel, #Empathy, #MilitaryService, #Networking, #Connections

Join us for an enlightening episode as we tackle the unexpected challenges and lessons learned while building a platform. We share their frustration of being promised a one-month project completion only to face an eight-month delay before launch. This leads us into a discussion on the importance of realistic planning and expectations in project development.

Next, we take a closer look at the journey of creating a new business aimed at improving the service industry. Motivated by personal experiences with poor service, we discuss how the idea evolved to incentivise better service through transparent and motivating tipping systems. We also share their early days of industry research, including door-knocking and fact-finding missions.

Finally, we explore the evolving landscape of tipping in the hair and beauty industry and the shift from cash to digital payments. We discuss the challenges and resistance faced by long-time customers and businesses, as well as the process of developing a tech solution to address these issues. Additionally, we touch on the complexities of implementing new government regulations for businesses, especially in the hospitality industry

🎧 Episode Highlights:

(08:27) Building Hospitality Tech and Experiences

(18:44) Start-Up Vision and Industry Research

(36:22) Modernizing Tipping in Hospitality Tech

(50:34) Hospitality Tech and Legislative Changes

(01:07:56) Government Regulations and Tech Evolution

(01:12:19) QR Code Branding and Trust

Mason's Answers:

🌟Best Hospitality Experience - Lío Ibiza

🌟Best Hospitality Tech - Pay Captain

🌟Best Restaurant - Roka Charlotte Street

🌟Best Burger - Burger & Lobster

🌟Best Hotel - The Atlantis Dubai

🔗 Links to check out from the show notes:

📣 grtfl® https://grtfl.com

📣 Patrick Bet-David's book "Your Next Five Moves"

This podcast has come at a great time as the legislation has now changed as of the 1st of October 2024; more information read below 👇

https://grtfl.com/how-do-tronc-arrangements-work-under-the-new-legislation/

#ProjectDevelopment, #RealisticPlanning, #Expectations, #PatrickBet-David, #YourNextFiveMoves, #Habits, #PersonalGrowth, #PodcastEpisodes, #Platform, #TippingSystems, #ServiceIndustry, #ClientFeedback, #ServiceWorkers, #Customers, #HospitalityTech, #Experiences, #TechSolutions, #Door-knocking, #IndustryResearch, #MVP, #UserFeedback, #DigitalPayments, #CashTips, #PointofsaleSystems, #Trunk, #QRCodes, #Branding, #Trust, #GovernmentRegulations, #TechEvolution, #CustomerObsession, #FrontlineWorkers, #SeniorManagement, #MarketVisibility, #QRCodeIntegrator, #DiningExperiences, #Burger&Lobster, #HotelExperiences, #Grateful #Tronc #tipping

Unlock the secrets to mastering hospitality tech and hear firsthand from Josh of me&u, formerly Mr Yum, as he takes us on his passionate journey in the industry.

From the exhilarating moment of landing his first customer to seeing his innovative technology thrive in a local wine bar, Josh's story is one of relentless drive and tangible success. Listen in as we also recount a memorable team outing to Clays, blending Josh's personal anecdotes with valuable industry insights.

Our conversation then leads you through the serendipitous beginnings of a thriving IT business in the UK. Discover how a chance meeting at a wedding blossomed into a partnership that introduced groundbreaking iPad-assisted selling to Mothercare and eventually pivoted to revolutionise hospitality tech. Learn about the critical importance of selecting the right technology stack and how it can fuel seamless operations and growth in today's tech-savvy hospitality landscape.The episode rounds out with a candid discussion on the trials and triumphs of navigating business partnerships and acquisitions.

Josh shares his experiences of pivoting to online ordering solutions and merging companies, offering an honest look at both the emotional and technical challenges faced. We also explore innovative strategies for managing food halls and enhancing customer engagement, ensuring a comprehensive understanding of the ever-evolving hospitality industry

🎧 Episode Highlights:

➡️ Hospitality Industry Tech and Operations

➡️ Technology Reselling and Business Growth

➡️ Navigating Merger and Tech Migration

➡️ Food Hall Tech Innovations

➡️ Restaurant Tech and Customer Engagement

➡️ and much, much more...

👉 Youtube 📹 https://youtu.be/30MHukcYF7I

Josh's Answers:

🌟 Best Hospitality Experience > Clays

🌟 Best Hospitality Tech > Lightspeed K & Tenzo

🌟 Best Restaurant > KILN Soho

🌟 Best Burger > Black Bear Burger

🌟 Best Hotel > Niki Beach Koh Samui

🔗 Links to check out from the show notes:

📣 me&u https://www.meandu.com

📣 Tenzo https://www.gotenzo.com

📣 Lightspeed https://www.lightspeedhq.com

#HospitalityTech, #Josh, #me&u, #MrYum, #IndustryInsights, #HospitalityLandscape, #TechnologyReselling, #BusinessGrowth, #ITBusiness, #UK, #iPadassistedselling, #Mothercare, #Hospitality, #TechnologyStack, #SeamlessOperations, #BusinessPartnerships, #Acquisitions, #OnlineOrderingSolutions, #MergingCompanies, #FoodHalls, #CustomerEngagement, #RestaurantTech, #TechAdoption, #TechSolutions, #QROrdering, #TechUsage, #RestaurantDiscovery, #GoogleReviews, #TripAdvisor, #Guest-drivenGrowth, #PodcastInterview, #CaseStudy, #ShowNotes

We were beyond excited to participate in the Tech Tastings event: Emerging Trends in Hospitality

Which was a networking event presented by TISSL EPOS, hosted by Tech on Toast, and featured special guests from Krowd, Piggy, Sevenrooms, and GiftPro.

https://leat.com

https://sevenrooms.com

https://giftpro.co.uk

https://krowdit.com

https://captivewifi.com

The future of hospitality is here, and it’s powered by technology. Join us as we celebrate our 21st episode with the inimitable Eli Nadell from Twice Baked, who brings over a decade of experience to our conversation. We'll explore how restaurant operations are being transformed by cutting-edge systems like Trail and Flint, which streamline team management and optimize delivery promotions. Eli's journey from the high-energy days of launching London restaurants to her current role provides a unique lens on the evolving landscape of customer expectations and technological innovations.

(00:28) Exploring Technology in Hospitality

(05:34) Hospitality Industry Evolution and Technology

(17:55) Restaurant Technology Innovations and Operations

(26:25) Innovative Operations in Hospitality

(36:44) Technology Implementation in Hospitality Operations

(43:46) Improving Operational Efficiency With Technology

(54:08) Building Operations and Partnerships in Hospitality

(01:02:06) Partnering for Operational Success

(01:07:08) Building Customer Success Through Consultancy

(01:13:35) Partnering for Growth and Success

(01:24:27) Discovering Passion in Hospitality

Eli's Answers:

🌟 Best Hospitality Tech > Trail & Market Man

🌟 Best Restaurant > Hawksmoor

🌟 Best Burger > Zephyr Burgers & Honest Burgers (Double Smashed)

🌟 Best Hotel > The Hoxton

🔗 Links to check out from the show notes:

📣 Trail https://trailapp.com

📣 Market Man https://www.marketman.com

📣 Flynt https://www.goflynt.io/en

📣 Twice Baked https://www.twicebaked.uk

#Technology, #HospitalityIndustry, #GuestExperiences, #Trail #RestaurantOperations, #TeamTasks, #Accountability, #OperationalExcellence, #London, #LaunchingRestaurants, #FlintTechnology, #DeliveryPromotions, #CustomerExpectations, #Adaptation, #ModernDemands, #SouthAfrica, #Israel, #BoardingSchool, #KibbutzKitchen, #QSR, #CasualDining, #Vita, #BlackSheepCoffee, #SupplyChainManagement, #MarketMan, #RevelSystems, #InventoryManagement, #TeamBuy-in, #Problem-solving, #TrackingSystems, #Partnerships, #Consultants, #Yolk,, #MarketMan, #Resellers, #Attis, #Yolk, #Acquisitions, #SalesProcesses, #Passion

🎉 Wrapped up an incredible day at the Casual Dining event! Met amazing tech innovators like Hannah from TiPJAR®, discussing the imminent Fair Tips Act and how crucial it is for transparency in tipping. 🍽️💡

Caught up with Hans from Dojo, chatting about their all-in-one payment solutions and how they're revolutionising transactions in hospitality. 🚀 And yes, couldn't leave without mentioning the exciting "Exclusive" news from Mitch Cook and the team at Workforce.com, set to launch their #payroll services next month!

So many insights and, of course, snagged some cool freebies! 🎁 Couldn't stick around for drinks, but here's to all the brilliant minds making hospitality smoother and more transparent. Till next time! 👋 #HospitalityTech #CasualDining2024 Casual Dining Show - The definitive restaurant, pub and bar event

Join us on a captivating journey we chat with Ruben from Como about his journey from Spain to the UK as we explore the unexpected paths that led to a rewarding career in hospitality tech. Our discussion starts with the personal story of moving to the UK to improve his English skills, which unexpectedly turned into a long-term stay due to new job opportunities and personal connections. From selling gelato at Westfield to working at Barclays Bank, each step opened new doors, eventually leading to a pivotal role in the POS industry with Revel, igniting a passion for integrating technology with hospitality. The narrative continues with a move to Como in 2017, where innovative ordering apps and customer engagement strategies captured the imagination.

Ruben's Answers:

🌟 Best Hospitality Experience Turtle Bay

🌟 Best Hospitality Tech Sentiment Search

🌟 Best Restaurant Roka, Shoru

🌟 Best Burger Honest Burgers & Patty & Bun

🌟 Best Hotel Taj Dubai Hotel

🔗 Links to check out from the show notes:

📣 Sentiment Search https://www.sentimentsearch.com

📣 Como https://www.como.com

📣 DataHawks https://www.datahawks.com

📣 Blacksheep Coffee https://www.leavetheherdbehind.com

What if the key to revolutionising your hospitality business lies in real-time data and technology integration? Join us as we sit down with Tommy from Honest Burgers, a hospitality veteran with over a decade of experience, to uncover the secrets behind this transformation. From the shift away from end-of-month reports to leveraging live data for enhanced decision-making, Tommy shares invaluable insights on optimizing essential metrics like sales, guest satisfaction, and average spend per head. We also dive into the tech stack versus single supplier debate, where Tommy's thoughtful analysis will help you make informed tech decisions tailored to your business needs.

Unlock the secrets of the future of hospitality tech with David from 16, Buddy, and Illglu as he shares transformative insights into how artificial intelligence is revolutionizing guest experiences. Discover how AI and machine learning can make every guest interaction personalized and memorable, elevating satisfaction to new heights. Learn about the state of customer feedback in Malta and how enhancing these systems can lead to exceptional service in restaurants and co-working spaces.

Explore the innovative strategies for revitalizing hotel room service with practical examples and expert insights. David reveals how integrating external food delivery platforms can provide 24-hour food options while maintaining a hotel's brand experience, turning a traditional loss leader into a profitable venture. Hear about the logistical and financial benefits of this model, drawn from real-world applications in the hospitality tech industry, and get inspired by David's journey from consultancy to specialized hospitality solutions.

From the entrepreneurial challenges in selling Deputy and Xero to the creation of Buddy and the groundbreaking platform Illglu, this episode is packed with valuable lessons on tech adaptation and customer care. Learn about the evolution of these solutions, the significance of the number 16, and how David's passion for tech innovation has shaped his successful ventures. Whether you're in retail, IT, or hospitality, this conversation offers a wealth of knowledge on sustaining long-term business relationships through honesty and a relentless focus on customer needs.

(13:07) Hotel Room Service Innovation

(17:28) Business Growth Through Adaptation and Support

(30:13) Tech Business Growth and Innovations

(35:41) Tech Integration for Hospitality Industry

(45:01) Hospitality Industry Tech Growth and Support

(56:20) Hotel Innovation and Technology Discussion

(59:41) Tech Adaptation and Industry Innovation

#ArtificialIntelligence, #HospitalityTech, #CustomerFeedback, #Personalization, #GuestExperience, #Malta, #CustomerSatisfaction, #Restaurants, #Co-workingSpaces, #HotelRoomService, #FoodDeliveryPlatforms, #ProfitableVenture, #TechAdaptation, #CustomerCare, #BusinessGrowth, #ScalableSolutions, #Retail, #IT, #FiscalSystems, #Payroll, #SoftwareDevelopment, #EntrepreneurialJourney, #SoftwareSolutions, #RegulatoryChallenges, #User-centricApproach, #ProductDevelopment, #TechStack, #CitizenMHotels, #DataIntegration, #OperationalNeeds, #RestaurantManagement, #TechIndustry, #Excitement, #NewTechnologies