Welcome to Car Biz Confidential, a podcast dedicated to the car business, covering everything from sales and service to management. We're here at the 2024 NAPA Convention in Las Vegas with Jeff Cowan, a renowned expert in service training. Jeff shares insights from his 37 years in the industry, highlighting the importance of real-world training over theoretical approaches. He discusses his hands-on method of working directly with service advisors, leading to significant improvements in service hours and customer retention. Join us for an engaging conversation about effective dealership operations and the critical role of vendor relationships in today's automotive industry.

a Introduction into the Car Biz Confidential Podcast