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Mark Malhotra from CARE’s Innovation team talks about the process of designing digital solutions, and the danger of trusting experts when it seems like they aren’t delivering what you need. Human centered design, frequent check ins, and setting clear expectations with consultants all feature as tips to make your next digital experience easier. Tip: just because someone else in an expert, it doesn’t mean you’re wrong.
Bob Rabatsky from Fintrac discusses his experiences as the Chief of Party for Feed the Future’s Partnering For Innovation, and what it teaches us about working with the private sector and market based solutions. Re-setting application processes to prioritize qualified local businesses, focusing on setting good milestones, and overcoming resistance to private sector solutions are some of his key takeaways.
Emily Janoch from CARE's Impact and Learning team talks about all the wrong ways she has tried to do learning agendas, why she kept repeating the same mistakes, and the counterintuitive solution that works for her.
Everett Harper from CARE's board talks about the role of the leader in learning from failure, taking action to correct problems, and creating psychological safety. Some tools he refers to in creating safe spaces to learn from failure are:
The Pre-Mortem: figuring out failures in advance, then building in mitigating actions before starting the project
Retros: short for retrospectives, a repeated process for projects, teams, initiatives or companies, to open up a blameless, psychologically safe environment for team members to learn, improve and mitigate future risks. For leaders, it is an opportunity to access information and knowledge from people closest to the customer / beneficiary.
Customer Development: articles from Steve Blank, Book by Cindy Alvarez , interview by Cindy (I love her work), 10 Things I've Learned about CD, and a basic "What is CD"
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