Embracing new digital processes can provide multiple opportunities to both improve the patient experience and practice productivity. Patty highlights specialized technologies that can help increase digital lead conversion, offer online scheduling and support 24/7 chat features. While Keith shares how to streamline efficiencies behind the scenes using electronic documentation, e-commerce and the automation

of financial reports and performance metrics. As expenses continue to climb, utilizing various technologies will be key in maintaining profitability and growth.

Discover new ways to support the needs of today’s digital patient in three key areas: confirmation appointment reminders, check-in kiosks and contactless, mobile payment solutions. Patty and Keith share how they have successfully implemented these technologies into their practice to increase patient satisfaction and practice efficiencies.

This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in recording are the sole opinions of the Patty and Keith Casebolt. Your receipt of this material constitutes your acceptance of these terms and conditions.

Certain megatrends within the economy, demands of healthcare and insurance carriers are reshaping the future of ophthalmic care. Change is inevitable coming and providers will need to continue to adapt their approach to business. This first episode explores three key strategies that may help providers continue long term profitability. This valuable conversation covers ways to increase your average ticket, expand patient volume and help your practice improve efficiencies and reduce costs. Patty and Keith also share how to best implement these revenue boosting changes for long term profitability and get team buy-in to maximize success.

What are the top three KPIs or data points that practices should be measuring to help their practice grow? Bill Mercier, President of Opticall and Michael King, CEO & Founder of LASIK Marketing Agency share this as well as what some practices are doing right now that are proving successful and helping them recover.

This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors and/or medical providers with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in this podcast are the sole opinions of the Bill Mercier and Michael King. Your receipt of this material constitutes your acceptance of these terms and conditions

When thinking about measuring your practice performance where did you start? What key performance indicators (KPIs) or data does your practice use to measure growth and success? Using data to help your practice measure improvement is key to making intelligent decisions and helping your practice grow. Patty Casebolt shares her experience and best practices that have been proven successful. [This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors [and/or medical providers] with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in this podcast are the sole opinions of the Patty Casebolt. Your receipt of this material constitutes your acceptance of these terms and conditions.]

What is the importance of tracking industry data and how do you use this data to help your practice succeed? What are the current trends practices should be keeping an eye on? Tony Ingenito, Director of Operations at Market Scope, answers these questions and what might be to come with trends from Coronavirus.

[This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors [and/or medical providers] with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in this podcast are the sole opinions of the Tony Ingenito. Your receipt of this material constitutes your acceptance of these terms and conditions.]

Patients require different information at different points during their care and providers and staff must be ready to discuss each scenario of self-pay and insurance to ensure that cost conversations are effective especially right now when costs may be a sensitive topic. This podcast will discuss with Tracy Kenniff when and how to have these conversations with your patients.

[This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of Tracy Kenniff. Your receipt of this material constitutes your acceptance of these terms and conditions.”]

The patient experience and conversation during scheduling has changed in the last few months. How to handle this response can be a pivoting point for a practice in getting back to business. This podcast will discuss with Bill Mercier what the new trends are during the scheduling process and best practices that can be put in place.

This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of Bill Mercier. Your receipt of this material constitutes your acceptance of these terms and conditions.

During a time of sensitivity managing the payment discussion is key, and knowing the right time and the right words to say during the financial conversation can mean the difference between a patient continuing with care or walking out the door. This podcast will discuss with Patty Casebolt the 4 steps she has put in place with their practices to managing the payment discussion with emotional intelligence.

[This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors [and/or medical providers] with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in this podcast are the sole opinions of the Patty Casebolt and Randy Baldwin. Your receipt of this material constitutes your acceptance of these terms and conditions.]