James from BluNovus shares some very powerful ways to establish a deep relationship with families who are looking to get help for a loved one. With many years of experience, James walks through the importance of Innate listening and discusses other ways to better support and engaged families. James has the data to show how deep family engagement helps ROI.

We are talking with Beau Malatesta the Alumni Manager at Ashley Addiction about how they have built one of the largest alumni networks in the country. Beau shares how Ashley Addiction measures success and how any size program can build a alumni program.

In this episode we are joined by Dan Gemp, CEO of Dreamscape Marketing. Dan walks us through everything you need to know about online reviews including how to get alumni reviews, key elements for a online review strategy and dealing with negative reviews.