Career Curves

“I have had an identity of being different from such an early age that it's never even occurred to me to try to fit in with those around me.” That’s how Adriane Armstrong, CEO of the nonprofit social enterprise Juma Ventures, explains why she chose a career in the nonprofit sector while her classmates were pursuing for-profit, high tech startups.
 
For many, going against the grain isn’t easy. In this interview, Adriane tells her story including the early experiences that motivated her to want to help others and the strategic, deliberate steps she took to build a career where she could do exactly this. It’s an inspiring story filled with practical advice that anyone can use, especially those considering working in the nonprofit sector.
 
Our long-time listeners know that every year around the holidays, we like to feature the career journey of someone making a difference in the lives of others. This year, we’re thrilled to have Adriane as our guest and to highlight the work of Juma Ventures. Juma operates businesses with the purpose of employing young people. Its mission is to break the cycle of poverty by paving the way to work, education, and financial capability for youth across America.

Meet the Guest
Adriane Gamble Armstrong has dedicated her career to the nonprofit sector, working on issues ranging from education and community development to public health and environmental justice. Common threads in her work have been the pursuit of social justice and serving underserved communities. Adriane found Juma as a volunteer in 2005, joined staff as Managing Director of Programs in 2011, and became CEO in 2017. Prior to her appointment to CEO, Adriane served for three years as COO, and oversaw the programs & partnerships, evaluation, finance, information technology, human resources and operations functions of the agency. Through Adriane’s efforts in team building, partnership development and strategic execution, Juma has grown from a $3M organization in three cities, to the current footprint of six markets serving more than 1,000 youth per year with a budget of $7M.

Adriane serves on the board of the Hidden Genius Project, and sits on the Council of Nonprofit Leaders for Charity Navigator. She previously served on the board of Huckleberry Youth Programs, and is an alumna of the American Express Leadership Academy. Prior to joining Juma, Adriane managed a housing and social services program for youth aging out of foster care with Local Initiatives Support Corporation. Adriane holds an MBA with an emphasis in nonprofit management from the Stanford Graduate School of Business, as well as an M.A. in social psychology and a B.A. in comparative studies in race and ethnicity from Stanford University. She resides in Oakland with her husband and two sons.

Links
If you’re interested in getting involved or donating to Juma Ventures, visit Juma.org. 

How do you gain the experience and skills you need to go out on your own as a consultant? In this episode, Tiffany Newhouse, CEO of Newhouse Project Consulting, takes us through her path to consulting which had plenty of curves, including a key decision to leave law school to pursue a career more aligned with her interests and passions. Throughout her journey, Tiffany gained experience and skills across a variety of industries and sectors, which prepared her to start and lead her highly successful consulting firm working with companies and organizations on transformational change initiatives. This episode is an excellent example of how careers take shape over time and how experiences and relationships can be fully leveraged to open the door to a career of your dreams.

Meet the Guest
Tiffany Newhouse, CEO, Newhouse Project Consulting (NPC), has 25 years of experience as an Executive Consultant, Leader and Transformational Change Expert in the private and public sector. She has a proven track record for driving results and business excellence in multiple industries with dynamic and diverse workforces.

Prior to founding NPC, Tiffany held a variety of executive and leadership positions with Fortune 100 companies including Microsoft, Genentech Inc., Chevron Texaco, Kaiser Permanente, and Pacific Gas & Electric. Her proven accomplishments span the areas of organization development, change management, technology implementation, leadership development, general program and project management, human resources, global deployment, and workforce planning.

As a leader in Transformational Change, Tiffany’s been responsible for guiding many companies through enterprise-wide change initiatives and delivering comprehensive, industry standard change strategies. The key to Tiffany’s success is her unique ability to bridge gaps between her clients, labor unions and customers with measurable success in deployment, adoption, sustainment and ROI for the company.

Tiffany formed NPC with the goal of helping clients deliver on their business goals and commitments through effectiveness and leadership skills. Leveraging her vast experience as a leader and consultant, Tiffany uses an inclusive approach to consulting that enables her clients to increase their competence in navigating the intensity and politics of the business environment, resulting in improved performance and achieved goals.

Tiffany’s most recent passion is RESILIENCE, a Mental Health Literacy Program, under the NPC brand and delivered to over 7,000 people across the United States. The program data and client feedback have deemed RESILIENCE a success – reducing stigma, increasing knowledge and awareness, and finally increasing one’s confidence to support themselves and others in a mental health crisis.

Links

• Newhouse Project Consulting
• RESILIENCE Mental Health Literacy Program

When Greg Stern graduated from college with a degree in Political Science, he certainly did not expect to eventually co-found and co-chair the award-winning creative advertising agency BSSP. He also didn't anticipate that he would eventually be named CEO of the renowned performing arts organization SFJAZZ. He calls his career inadvertent, but the steps he took along the way prepared him for the extraordinarily fulfilling career he has enjoyed. He also continually nourished his love of music and ultimately turned his passion into a vocation.

Greg is an excellent example of someone who leveraged all of his unique experiences, including overseas assignments, to build a successful, rewarding and inspiring career.   

Meet the Guest
Greg Stern was recently appointed CEO of the non-profit performing arts organization SFJAZZ. Long a supporter, and previously a 3-term board member of SFJAZZ, Greg has been fortunate to be able to turn a passion into a vocation.

He built his career in advertising and marketing services, and is co-founder and co-chairman of BSSP, an independent creative advertising agency. For over 25 years, BSSP has developed award-winning marketing solutions for clients including Blue Shield, Mitsubishi, Priceline, MINI Cooper and others.

He served as Board Chair of the industry trade organization, the 4A’s from 2017-2020.

Greg’s experience also includes multinational agencies, where he was based in New York, Hong Kong and Indonesia, working with clients including American Express, Unilever and Nestle. Greg has been featured in major media including CNN, CBS, ABC and NBC News, the New York Times, and the Wall St. Journal, and has guest lectured at many universities and graduate schools.

Greg is an active angel investor and advisor to start-up companies. 

Links
To learn more about SFJAZZ or BSSP, follow these links:

• SFJAZZ
• BSSP

Since she was a young girl, Denise Young Smith has had a love for music and singing. Her career, though, took her into the world of Human Resources including executive roles at Apple. Did this mean she left the arts behind? Certainly not! Music and performing have always been in her life and are taking center stage now as she becomes Chair of the Board at SFJAZZ.

In this episode, Denise shares her journey including how she developed her love for the arts, why it was important to her to attend Grambling State, an historically black college and university (HBCU), how she got into HR, and how she transitioned out of the corporate world. Her story proves there's more than one way to live a creative life.

Meet the Guest
Denise Young Smith recently closed a brilliant two-decade career with Apple and is currently serving as only the second executive-in-residence at the new Cornell Tech (Cornell Ithaca’s graduate school campus in Manhattan). At Cornell Tech, Denise is visiting scholar and a key cultural influencer at this unique institution on the imperative of true diversity, representation, inclusion, and humanity in technology, drawing on her passion to positively impact the next generation of business and tech leaders and entrepreneurs.

Denise held a variety of executive roles at Apple, including building the talent machine for the company’s retail store initiative, taking the chain to over 400 stores globally before being promoted to the Chief HR role, reporting to Apple’s CEO, Tim Cook. She served also as Apple’s first ever vice president of inclusion and diversity, leading the company’s efforts to see its full ecosystem become as inclusive as possible.

Denise has been named a “Most Powerful Woman” by Ebony Magazine and Black Enterprise, has been named one of “100 Most Influential in Silicon Valley” by Business Insider, and has been featured in Fortune’s “Most Powerful Women” issue.

Truly living at the intersection of technology, humanity and art, Denise has just been named Chair of the Board of SFJAZZ, the premiere arts organization featuring Jazz and Black American music, artists, and educational programming. Additionally, Denise is a classically trained soprano who has graced local and international recital halls, including Carnegie’s Weill Hall, Palace of Fine Arts, and SFJazz. She recently released a debut album under her own Blue Organza Productions & Studios, and continues to tell the stories that need to be told, through music.

Links

To learn more about SFJAZZ or to hear Denise’s album, check out these links:

• SFJAZZ
• Stream Denise Young Soprano on Apple Music
• Stream Denise Young Soprano on TIDAL

Sometimes reaching your destination means making moves that seem to be on different paths. That's what Brandon Hernandez has been consciously doing as he's built his career in Public Affairs while also volunteering his time and leadership within important nonprofit organizations. The journey hasn't always been easy or stress-free, but it has been rewarding.

In this episode, Brandon shares how and why he made moves throughout his career including how he managed through high-profile incidents that occurred at PG&E while he was there: an explosion in San Bruno and some of the largest wildfires in California history. He also shares why serving on the Board of two non-profits has been important for him personally and professionally. It's an inspirational story told with compassion.

Meet the Guest
Brandon J. Hernandez, Founder & Principal, Reforma Strategies
Brandon is an award-winning communications leader, executive advisor, and political consultant with strong expertise in how to successfully navigate California’s political, legislative, and business landscape. Leveraging in-depth knowledge of both the public and private sectors, Mr. Hernandez advises corporations, non-profits, and political campaigns to succeed at the state and local levels. He has been named a “Top 20 Under 40” Environmental Leader by a leading San Francisco Bay Area publication, received multiple national awards for a groundbreaking Spanish language environmental campaign, and has been honored by then San Francisco Mayor and leading LGBTQ organizations for his leadership on LGBTQ issues.

As the Founder and Principal of Reforma Strategies, Brandon Hernandez directs world-class client solutions in the areas of Political Strategy, Public Affairs, Media Relations, Government Relations, Reputation Management and Issue Advocacy. Regardless of the industry or challenge, he has helped organizations move past complicated events, protect reputations, and prepare for media and legislative appearances. With extensive insights, connections, and strategic leadership experience, Brandon helps companies establish or expand business operations in California, representing the fifth-largest economy in the world. 

For 13 years, Brandon served at PG&E most recently as Senior Director for External Affairs and Strategic Initiatives. In this role, he led a statewide team and oversaw legislative policy, collaborated with stakeholders and government agencies, and organized public affairs activities across the State and nation. He spearheaded PG&E’s strategic rollout of more than $6B in capital investments across Northern California, established the first Zero Net Energy substation in the United States, and led a partnership to make San Francisco the greenest city in America. Previously, Brandon worked as a policy advisor for the California State Assembly Speaker, managed Public Affairs for the Federal Home Loan Bank of San Francisco and was lead for various corporate and political clients at a leading media and political consulting firm. 

Mr. Hernandez holds a BA in Political Science from UC Berkeley. Beyond his professional endeavors, he is involved with civic causes and non-profit organizations, including National Board Chair for Voto Latino and on the National board for the LGBTQ Victory Institute.

Links
To learn more about the organizations Brandon is involved with visit:

• Voto Latino
• LGBTQ Victory Institute

“I channel the power of civil society movements to create enduring, positive change toward social and environmental justice for the underrepresented.” 

That’s how Darryl Knudsen, Executive Director of International Rivers, describes his personal mission. While the actual mission statement was only crafted recently, the content of the mission has guided Darryl throughout his career, which spans many roles within the private and public sectors. Everything Darryl has done in his career has prepared him for his current, perfect-fit role. 

In this moving episode, Darryl also shares his battle with depression and the inspiring work he did to address it so that he could better lead and live a fulfilling and purpose-filled life.

Meet the Guest
Darryl Knudsen, Executive Director of International Rivers, oversees all aspects of International Rivers’ management – strategy, programs, operations, and finances.  He seeks to unleash the greatness of the International Rivers’ staff, Board, partners, and stakeholders to further our mission of healthy rivers and communities.  Darryl has 20 years’ experience in more than 30 countries channeling the power of civil society movements to create enduring, positive change toward social and environmental justice for the underrepresented. 

Having spent much of his career within the corporate sector at the nexus of business, human rights, and global economic systems, Darryl worked to transform the apparel and retail sectors’ supply chain practices on labor, human, and gender rights.  He provided leadership to win challenging human rights campaigns, such as ending pervasive forced child labor in Uzbekistan’s cotton industry; helped to secure and distribute millions of dollars in support of trade unions and improved working conditions globally; and garnered powerful political support to protect local human rights leaders.  Darryl was appointed by two US Secretaries of Labor to serve on a National Advisory Committee focused on trade and labor rights issues and has served on numerous cross-sector boards, committees, and working groups to advance human rights.

Darryl has a deep love of rivers.  He is an avid whitewater paddler of nearly 30 years and a former river guide. Darryl holds a Master’s degree from Columbia University and a BA from Dartmouth College.

Links
To learn more about International Rivers or make a donation visit:

• www.internationalrivers.org
• Facebook
• Twitter
• Instagram
• Protect our Rivers today Help us build the movement for people, water, and life. #RiversUniteUS

We also recommend following Darryl’s blog where he shares his thoughts and call to action.

“All of the other things that I have done before just bubble up into this one particular moment in time.” 

That’s how Rodney Fong, President & CEO of the San Francisco Chamber of Commerce, describes getting ready for the challenge he faces today – leading his 170-year-old organization during COVID-19, which has caused unemployment rates to soar and many businesses struggling to survive.
 
Rodney shares his career and personal journey, including his lifelong challenges with dyslexia. Throughout his journey, Rodney has directly faced his fears, which has made him the person and leader he is today. It’s an inspiring story that reminds us of the importance of believing in yourself and being a strong, passionate leadership in times of crisis. 

Meet the Guest
Rodney Fong, President & CEO at San Francisco Chamber of Commerce and President of Fong Real Estate Company, is a native San Franciscan and a third generation operator/owner of the world famous Wax Museum at Fisherman’s Wharf, where he had served as President. He is also the President of Fong Real Estate Company, overseeing leasing and tenant concerns for the properties, such as the 100,000 square foot Wax Museum Entertainment Complex building in the heart of historic Fisherman’s Wharf and Broadway Apartments.

Rodney has been working in the tourism and hospitality business since he was a child. Early in his career, he was responsible for the daily operations and management technique at the Wax Museum, a world-renowned tourist attraction. He eventually made marketing his main focus, gradually learning the concepts, strategies and procedures of that profession. Rodney not only directed marketing activities for the enterprises, but also came to oversee all operational and management issues. He eventually managed the successful sale of the Wax Museum in 2013.  Rodney still maintains ownership of the property and manages all leasing and property management activities.  

Rodney has been active and held office in a wide variety of civic, tourist and travel-related organizations including currently serving as the President of the San Francisco Planning Commission and also formerly served as President of the San Francisco Port Commission. In 2009 he became Chair of the San Francisco Travel Association and continues to serve on the Board of Directors. He also currently serves on the Board of Directors for the California Travel Industry Association, the San Francisco Bay Area Super Bowl 50 Host Committee, the San Francisco-Marin Food Bank, Fort Mason, Fisherman’s Wharf Merchant’s Association, Fisherman’s Wharf Community Benefit District (in which he was a founding member), Angel Island Immigration Station Foundation, and the Bay Institute.  Rodney is the Director of the Fong Family Foundation, a philanthropic organization created by his grandparents to benefit many worthwhile social services in the City, and was honored by the City and County of San Francisco as part of the Asian Pacific American Heritage Month.

Links
To learn more about the San Francisco Chamber of Commerce, visit: SFChamber.com

Anyone who has faced job loss will tell you it can be scary, demoralizing, and confusing, raising questions like, “What do I do now?”... “How do I bounce back?”... and even, “Will I bounce back?” Unfortunately, this is what many people are experiencing now as a result of COVID-19.

On this episode, we bring you a story of resilience... and success. Leah Swan has had her job eliminated as her employer shut down. She’s had new jobs that weren’t what she expected. She’s had roles that she loved suddenly change because of changes in company direction.

Each time, she bounced back, not by accident but by design. By learning from her experiences and making strategic moves, she grew her career and moved into senior level positions, including her most recent role as Chief Administrative Officer of The Children’s Place.

Leah’s story is filled with insights, advice and tangible actions that can inspire anyone that needs to – or wants to – make a career move.

Meet the Guest
Leah Swan is the Chief Administrative Officer for The Children’s Place, which is the largest pure-play specialty retailer of children’s apparel and accessories in North America.  She joined The Children’s Place in 2016 and has continuously expanded her role in the company, currently leading the Human Resources, Information Technology, Legal, Enterprise Transformation and Enterprise Risk functions.  

Leah has worked in the retail industry for  over 25 years, holding senior roles at Ross Stores and Gap Inc., and earlier in her career working for Williams Sonoma and The Walt Disney Company. 

Leah is originally from Australia where she earned a Bachelor of Arts degree from the University of Canberra.  She has resided in the US for the past 20 years and has travelled extensively, managing global teams throughout her career. 

A few weeks before COVID-19 swept across the world, we had a chance to sit down with Dr. Arpana Vidyarthi, to capture her career story. She specializes in hospital medicine and now is on the frontline of the pandemic, making this episode especially timely. 

The focus of the interview was on how she built a career that pulls together her passions and interests in internal medicine, quality and safety, teaching, and leadership. Because the interview was done just before the pandemic began, she wasn't asked any questions about the crisis. She recently gave us an update and we share this at the end of the interview.

Meet the Guest
Dr. Arpana Vidyarthi, MD, Professor of Medicine, UCSF,  has two decades of experience as an Academic Medicine leader in the United States and Singapore with expertise in quality/safety, leadership development and education.

She is passionate about enabling individuals and organizations to transform and thrive. She is a thought leader in hospital system transformation and has operational experience in creating and implementing novel care models and programs. As a seasoned leadership development expert and executive coach, Arpana cultivates the best in individuals and empowers teams to navigate effectively through change. Her deep experience in the US and Singapore over 20 years as academic medicine leader with involvements throughout South and Southeast Asia, Europe, and the Middle East make her uniquely able to navigate across cultures. 

Arpana received her undergraduate degree from Macalester College (Ethnic Relations) and her medical degree from the University of Minnesota. She completed Residency and Chief Residency in Internal Medicine at Cambridge Health Alliance, Harvard Medical School, and a Fellowship in Hospital Medicine and Clinical Research at UCSF. She is a Diplomat of the American Board of Internal Medicine, with a Focused Practice in Hospital Medicine.  She holds a master’s degree in Individual and Organizational Psychology (Executive Masters in Change) from INSEAD. She is an alumnus of the Harvard Macy Program for Leaders in Healthcare Education, the California Healthcare Foundation Leadership Program, and the Global Health Leadership Forum. She has published more than 50 peer-review articles.

Links
To access articles Arpana has authored, follow these links:

• Understanding the Singapore COVID-19 Experience: Implications for Hospital Medicine
• Understanding Medical Students’ Experience with Stress and Its Related Constructs: A Focus Group Study from Singapore
• Bridging Leadership Roles in Quality and Patient Safety: Experience of 6 US Academic Medical Centers
• The impact of duty hours on resident self reports of errors

To donate to UCSF, visit: UCSF COVID-19 (Coronavirus) Response Fund

Can you have a career in professional sports without being a pro athlete? Rick Welts, president and COO of the Golden State Warriors did just that. His career began when, as a teenager, he landed the job of ball boy for the Seattle Supersonics. His drive, commitment, and love for the game got him noticed and led to his being offered a job with the National Basketball Association when it was just getting off the ground. His career grew as the NBA grew as a league. In fact, he was instrumental in making this happen.
 
It wasn't all fun and games though. He faced challenges, both professionally and personally. On this episode, he candidly shares his experiences, insights and life lessons that extend well beyond sports.

Meet the Guest
Rick Welts, President & Chief Operating Officer of the Golden State Warriors, is one of the most respected executives in the NBA and a member of the Basketball Hall of Fame’s Class of 2018. Rick has 45 years of experience in the league and has spent the last eight seasons as president and chief operating officer of the Golden State Warriors. In this role, he oversees all business-related operations for the Warriors, including Chase Center and Thrive City, a privately financed sports and entertainment district in San Francisco’s Mission Bay neighborhood. The spectacular arena, which opened in September of 2019, is considered one of Welts’ finest accomplishments during a storied career and, in fact, led to his opportunity to ring the opening bell at the New York Stock Exchange during Chase Center’s opening month.

He owns the rare distinction of being part of championship teams in the NBA (4), WNBA (2) and NBA G League (1).

The 66-year-old Welts owns an impressive and all-encompassing résumé that includes a myriad of different capacities spanning virtually every level of an NBA operation. Prior to joining the Warriors in October 2011, he spent nine years as president of the Phoenix Suns. Welts’ responsibilities in Phoenix included the supervision of all business operations for the Suns, while also overseeing the team’s interest in the management of the US Airways Center and the WNBA’s Phoenix Mercury.

Prior to joining the Suns, Welts enjoyed a successful 17-year stint at the NBA league office where he ascended to eventually become the league’s third-in-command as the executive vice president, chief marketing officer and president of NBA Properties. His notable accomplishments at the NBA include the creation of NBA All-Star Weekend  and the marketing program for USA Basketball for the 1992 Olympic “Dream Team.” Welts was co-named “Marketer of the Year” by Brandweek in 1998 for his role in launching the WNBA. 

A native of Seattle, Washington, Welts began his NBA career in 1969, at the age of 16, as a ball boy with the Seattle SuperSonics. He spent 10 years with his hometown team serving a number of roles, including as the team’s director of public relations during back-to-back appearances in the NBA Finals (1978 and 1979) and the SuperSonics’ lone NBA Championship in 1979. In 2006, he was the recipient of the annual Splaver/McHugh “Tribute to Excellence Award,” which is given annually by the NBA Public Relations Directors’ Association to a current or former member of the NBA PR family who has demonstrated an outstanding level of performance and service during their NBA career. 

In May of 2011, in a front page story in the New York Times, Welts became the highest ranking executive in men’s professional team sports to publicly acknowledge he is gay. 

Links
Check out Rick’s front page New York Times article, A Sports Executive Leaves the Safety of His Shadow Life.