In this episode, Joy Rios explores the complexities of the healthcare industry with guest Katy Allen, EVP, Managing Director at Bounteous, a digital experience company. They discuss how the industry is filled with various point solutions that need integration into a cohesive platform. Katy highlights the roles of caregivers, both always-on caregivers and crisis caregivers, and the challenges they face in managing multiple solutions for their loved ones' healthcare. The conversation also touches on the importance of involving the caregiver's voice in healthcare solutions and the need to value and support caregivers more within the system. It's a thought-provoking discussion on the intricacies of healthcare and the evolving role of caregivers in it.