Airlines Getting it Right - part 1

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.

How many of you would like to go out into an airport and start telling the passengers to get online and stay online earlier? Or go get your food now or go get your book or snack so you can get back and stay online longer? You want to be the person who does that? Right? You go out there, and you tell them that because hey, why don't have to get online earlier, we get online earlier, so we could turn the planes around faster and that message will be reinforced throughout anyone you speak with on Southwest Airlines. I remember one time we went to Southwest, we were flying to Las Vegas and our daughter was a toddler at the time and she was in a stroller and we thought wow, everybody's being so nice. They're coming out, they’re helping us with our bags in the stroller and it was like an express right to get on the plane. Well wouldn't you know, as it turns out, we had not flown southwest before we learned about this whole idea of the quick turnaround. As a matter of fact, we rushed to the gate because we thought we were late. We saw a whole line of people who said oh my god, we missed the flight. They said oh no, there's another flight that's gonna go before you out of this gate. And I said really? We're only 30 minutes away. They said, Oh, yeah, we're gonna get this. This plane is gonna go, we're gonna bring another one and turn it around. Oh, we're done.

Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.