Can You Deliver? Part 1

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.

So when you ask them, Can you really get it here by next week? I mean, really I’ll pay the extra, but can you really get it to me? And they're like, Oh, well, yeah, you know, I kind of think we can maybe like, you know, we always have in the past, if they give a half answer like that, then you know, the person on the other end of the phone or the live chat or the, you know, the room is going to say, I'm not feeling it, I don't think you really believe you can get it to me in this timeframe. Right, the sales producers will fold and there's an old expression that somebody who can't handle an objection folds like a suitcase, right? But think about–imagine you, you know, these poor courageous people that are out there as the frontline of your business. They are out there making a promise that they have nothing to do with its delivery, they have to hand it over to the fulfillment team, the customer service, the operations team, the concierge, right, the bell Captain, you know, the fulfillment squad, and they have to hope that they pull through because here's what happens all the time since the salesperson spent so much time with them. If the fulfillment doesn't come through, the client is likely to call the salesperson back and say, Hey, you gave me your word, and your company didn't follow through.

Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.