The Pandemic Excelorated What Was Already Coming in Business

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one-minute investment every day for a lifetime of results. So I said there's two dynamics that are coming out of the pandemic and in this season of winter that's really important to us.

One is those pesky pain in the ass requests that we got from our clients and that you gave your vendors during the pandemic are not temporary. They are permanent. All the pandemic did was accelerate what was already coming.

That was coming, curbside, same-day delivery, you know, same-day pickup, contact-free, you know, off-peak services and, you know, being able to pay a little more to cut the line. Those are all permanent. So if you offered something during the pandemic, but now you're like, ah, the world's fine now.

We're back to normal. We're not doing that. That was a pain in the butt telling you your clients want it, right?  They want it and the company who's willing to offer these customized services to them is going to win.

And the company that does not will fall behind. Let's recognize that those were not temporary requests. They are permanent requests.

Like and follow this podcast so you can learn more. My name is Carl Gould, and this has been your #70secondCEO.