Summary

In this episode of the Built by People podcast, Carlyne Ervin shares her journey in human resources, emphasizing the importance of strategic management training, innovative communication methods, and the critical role of data in HR. She discusses the challenges of implementing training programs, the need for effective communication across diverse teams, and the tools that facilitate HR operations. Carlyne also offers valuable advice for HR leaders navigating rapid changes and rising employee expectations.

Takeaways

• Carlyne has a two-decade journey in HR, starting as a generalist.

• Setting clear goals is essential for effective performance reviews.

• Management training is crucial for employee engagement and retention.

• Communication must be tailored to meet employees where they are.

• Innovative methods, like podcasts, can enhance employee understanding of policies.

• Data is vital for making informed HR decisions and strategies.

• Streamlining processes can reduce friction in HR operations.

• Trust in leadership fosters resilience among employees.

• HR leaders should be intentional and clear in their communication.

• Tracking progress is essential to avoid operating in the blind.