“Credit unions have done so much for their membership, and they continue to do more.” - Carol Marx

Thank you for tuning in to episode 137 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Allied Solutions. Allied Solutions is focused on helping clients grow their bottom line, protect their business and members, and evolve to stay ahead of the competition.

My guest on today's show is Carol Marx, President & CEO at the Hawaii Credit Union League. Carol worked in financial services for over 30 years and has recently made her way to credit unions. She expresses her excitement about taking on this role and being involved in the credit union movement. Carol talks about credit union values and how they are reflected through the work performed within communities. 

During our conversation, Carol talks about credit unions being a united front and coming together to increase awareness and enhance the financial well-being of members across their communities. Carol shares her vision of success, which includes ideas of overcoming adversity, succession planning, and establishing secure housing. She also discusses the greatest investment made in her career and how it prepared her for the future. Carol and I talk about what she looks for to enhance the culture of Hawaii’s credit unions and their teams. When giving feedback, Carol suggests listening to a team member’s perspective first, then following up with a question-driven discussion that leads to a manageable solution. 

Carol shares what makes a good leader and the importance of aligning the “why” of the organization with their purpose. She explains ways in which she communicates change while involving team members of all levels. Carol shares her vision of what a career in credit unions will look like in five years while continuing the important work of the credit union movement to ensure a strong future for credit unions. 

As we wrap up the show, listen in as Carol shares how she recharges as a CEO, the album she listens to daily, and the reason she feels her father is the personification of, “People helping people.” Enjoy my conversation with Carol Marx!

Find the full show notes on cuinsight.com.

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Carol:
Carol Marx, President & CEO at the Hawaii Credit Union League
[email protected]
http://www.hcul.org/
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