What if player support wasn’t a cost centre, but your biggest competitive edge? That’s the vision Harpo Lilja is building with Tugi Tark. In this episode, we explore how combining AI with real human expertise can transform iGaming customer support from reactive problem-solving into a smarter, faster, more player-friendly experience. Harpo shares how support teams can scale without losing quality, why trust matters, and what the future of player care looks like as technology reshapes the industry.

Georg Tsonoulis of PAF joins the Casinos.com Podcast to reveal what it takes to operate slot machines, live tables, bingo and arcades across 26 ships in the Baltic and North Sea. From balancing passenger demographics and limited space to managing compliance, staffing and new cashless innovations, Georg explains the unique challenges of gaming at sea, and why onboard casinos are evolving from a side attraction into a core part of the modern entertainment experience.

Casinos.com sat down with Simon Isbäck, Head of Poker at Cubeia, to talk all things Poker 2.0, from big rakeback deals and shifting player expectations to fresh formats like Tennessee Hold’em. We explore where online poker is heading, how live poker fits into the future, and what it takes to innovate while navigating regulated markets. Simon also shares his advice for the next generation of players in a conversation packed with insight for anyone following poker’s next evolution.

Hayden Bowman joins the Casinos.com Podcast to explain why VIP liquidity is becoming the next major battleground for online casinos, and how the ability to attract, retain, and service high-value players is rapidly reshaping competition across the industry. He breaks down what VIP liquidity really means, why it’s traditionally been dominated by a small group of major operators, and how his model is making it more accessible to a wider range of brands looking to grow smarter and scale faster.

In this timely interview, Josh Tromans-Jones shares insights into the rapid rise of crypto payments and why localisation is now essential for success in hyper-growth markets. We explore how player preferences, regional infrastructure, and regulation are shaping payment innovation, and what operators and platforms must do to build trust, reduce friction, and scale sustainably across emerging regions.

Listen to our interview with Flaviano Fogli of BC.GAME as we discuss the importance of networking, relationship-building, and staying visible in an increasingly crowded and highly competitive market. Fogli explains how the brand is using events and industry connections to strengthen its position, reinforce trust, and keep momentum as competition intensifies. 

Read the full article here. 

Listen to our podcast interview with Matthew Azzopardi of Betsson as he discusses the brand’s Latin American expansion, the realities of leading teams in a hybrid work era, and why in-person connection still matters in a relationship-driven industry. From market growth and strategy to culture and collaboration, Azzopardi explains why, despite digital transformation, nothing beats face-to-face connection.

Listen to our interview with Jeremy Stein of SportsGrid as he shares an ambitious and creative plan to take an 18-wheeler slot machine on tour. We discuss how experiential marketing and live activations can cut through the noise, why big ideas still win attention in a crowded market, and how this rolling spectacle could bring casino-style entertainment directly to new audiences.

Listen to our interview with Christine Parkhill of Just Slots as we explore the brand’s existing portfolio and the exciting new slot games being released. From themes and features to what players are responding to right now, Parkhill shares insight into how Just Slots is building momentum and where its upcoming launches are headed. Read the full written article here. 

Listen to our interview with Mathew Taylor-Harrison, an inspector at London’s iconic Hippodrome Casino, who was recently crowned Europe’s Best Dealer at the 2025 European Dealer Championship. He shares what it takes to perform under pressure at the highest level, the skills and discipline behind elite dealing, and what the award means for his career and the industry. Read the full written article here.