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Cassie Quien, Emotional Intelligence
SUMMARY:
In this episode of Sales Bites, Will Jenkins interviews Cassie Quien, VP of Commercial at REPOWR, about the importance of emotional intelligence in sales. Cassie shares her background in the transportation industry and how she developed her emotional intelligence skills. They discuss the value of the salesperson's initial experience with the buyer, the importance of listening and adaptability, and the need to maintain composure and lead with facts. Cassie emphasizes the importance of being authentic and true to oneself in sales. Overall, the conversation highlights the role of emotional intelligence in building strong relationships and driving sales success.
TAKEAWAYS:
- The buyer values the salesperson's experience as much as the product or service being sold.
- Listening and adaptability are key skills for sales professionals with high emotional intelligence.
- Maintaining composure and leading with facts, not feelings, are important in sales interactions.
- Being authentic and true to oneself is crucial in building strong relationships with customers.
- Emotional intelligence plays a role in both sales conversations and leadership positions.
CHAPTERS:
- 00:00 Introduction and Background
- 03:31 The Value of the Salesperson's Experience
- 05:00 Listening and Adaptability in Sales
- 06:28 Maintaining Composure and Leading with Facts
- 08:24 Authenticity and Building Strong Relationships
- 10:19 Emotional Intelligence in Sales and Leadership
EPISODE CREDITS:
Host, Will Jenkins
Creative Director, Erin Sweeney
Edited and mixed by Keenan McCarthy
Music licensed through Envato
LINKS:
Be sure to follow and tag @JourneyDelivers on
- TikTok
- YouTube
ABOUT THE JOURNEY PODCAST:
Welcome to The Journey Podcast, where we talk freight, sales, tech, the market and everything in between. Hosted by Will Jenkins, CEO and Founder of Journey, this show pulls from years of building & scaling freight brokerages along with the work our team does with hundreds of clients. We break down how brokers grow, how teams sell, how leaders hire, and what it takes to perform at a high-level in this industry.
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By Will JenkinsSUMMARY:
In this episode of Sales Bites, Will Jenkins interviews Cassie Quien, VP of Commercial at REPOWR, about the importance of emotional intelligence in sales. Cassie shares her background in the transportation industry and how she developed her emotional intelligence skills. They discuss the value of the salesperson's initial experience with the buyer, the importance of listening and adaptability, and the need to maintain composure and lead with facts. Cassie emphasizes the importance of being authentic and true to oneself in sales. Overall, the conversation highlights the role of emotional intelligence in building strong relationships and driving sales success.
TAKEAWAYS:
- The buyer values the salesperson's experience as much as the product or service being sold.
- Listening and adaptability are key skills for sales professionals with high emotional intelligence.
- Maintaining composure and leading with facts, not feelings, are important in sales interactions.
- Being authentic and true to oneself is crucial in building strong relationships with customers.
- Emotional intelligence plays a role in both sales conversations and leadership positions.
CHAPTERS:
- 00:00 Introduction and Background
- 03:31 The Value of the Salesperson's Experience
- 05:00 Listening and Adaptability in Sales
- 06:28 Maintaining Composure and Leading with Facts
- 08:24 Authenticity and Building Strong Relationships
- 10:19 Emotional Intelligence in Sales and Leadership
EPISODE CREDITS:
Host, Will Jenkins
Creative Director, Erin Sweeney
Edited and mixed by Keenan McCarthy
Music licensed through Envato
LINKS:
Be sure to follow and tag @JourneyDelivers on
- TikTok
- YouTube
ABOUT THE JOURNEY PODCAST:
Welcome to The Journey Podcast, where we talk freight, sales, tech, the market and everything in between. Hosted by Will Jenkins, CEO and Founder of Journey, this show pulls from years of building & scaling freight brokerages along with the work our team does with hundreds of clients. We break down how brokers grow, how teams sell, how leaders hire, and what it takes to perform at a high-level in this industry.