Catch Fire

In this episode, my guest is Joel Schwatrzberg, a communications coach and writer. In our discussion, we learn the power of focusing on the audience instead of ourselves as well as how to maximize interactions and effectively deliver points with small or large audiences.

Dustin Shell, works at TiER1 Performance as a Principal Consultant and Director of Strategic Growth. In this episode, Dustin offers his understanding of people’s emotions to help us better empathize with others and understand their behaviors.

Dr. Richard Blackaby is the president of Blackaby Ministries International where he travels the world investing in church and corporate leaders. In this episode, he shares the five views a leader should have, why they are important and how to navigate leading through change within your organization.

In this episode, I have a conversation with Jeff Kober, a premier thought-leader in best-of-Disney practices. We dive into the tie between how great customer experiences are linked to how supported employees feel, the importance of his model titled, The Chain Reaction of Excellence, and what customers are really looking for when it comes to satisfactory experiences.

In this episode, I have a conversation with Stephanie Holcombe who leads all events for The John Maxwell Company and EQUIP Leadership. We discuss what it looks like to work at the intersection of leadership and experiences and how to create meaningful events. From virtual experiences to in-person events, these environments are continually adapting and this conversation serves as a reminder that every event is a significant opportunity to connect with your community.

Danny Franks leads the team responsible for creating the guest experience at The Summit Church in Raleigh-Durham, North Carolina and the author of a book titled, “People Are the Mission”. In this episode, we discuss how he would describe his leadership style which is, “Recovering Micromanager” and he offers wisdom on what he wishes everyone understood about leading teams.

Logan Lyles is the Vice President of Customer Experience at Sweet Fish Media, a company that produces podcasts for the most innovative B2B brands in the world. In this episode, we learn about their strategy behind “content-based networking”. He shares what customers really want to experience when it comes to your organization, how to build trust, and the importance of celebrating the wins on your team as well as the people.

Rachel Ricker and Angie Ward help architect and grow the remarkable guest experience culture at Life Church. In this episode, they share their wisdom for how to lead volunteers, especially when it comes to guest experience teams.

Jerry Hurley is the Church Team Development Leader at Life Church, voted the #1 place to work among small and medium-sized businesses in 2019 and 2020. In our conversation, Jerry offers practical wisdom and tangible steps to ensure that the values you establish don't just become pretty words hung on the wall.

Elizabeth Dixon is a business leader, serial entrepreneur, and speaker. In this episode, we discuss how leaders can stay focused in a world filled with distractions, and how to live with intentionality. If you are in a season of feeling stuck, this conversation will help provide you with the right questions to ask when seeking clarity and the power that comes in quieting your inner critic.