Cate Schreck Lightbulb Training www.lightbulbtraining.com.au   Cate is on a mission; to populate businesses with staff who work together in harmony and have the skills and the drive to provide consistently excellent customer service. She calls these employees Customer Service Professionals. Having spent over 30 years working in, managing and training customer service in a range of industries across Australia/New Zealand, it was clear to her that businesses faced 3 challenges when aiming to create a culture of service excellence: […]