Cathy Quain is a seasoned brand leader with 25+ years driving growth for top lifestyle, luxury, and outdoor brands. She’s led DTC, retail, and eCommerce strategies as CEO, President, and VP at companies like Krewe, Manduka, and Burton Snowboards. Now CEO of Compass + Nail, she helps brands build loyalty, scale smartly, and create standout customer experiences.

In this episode, Sandra Finkelstein interviews Cathy, who shares her insights on building unforgettable customer experiences, navigating major career pivots, and creating lasting brand loyalty.