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In this episode, Patrick Watson and Finbarr Begley look back at the Cavell Summit North America. They talk about how AI is changing the cloud communications space and how customer experience (CX) is becoming a top priority for service providers. They also share where listeners can find full write-ups and updates from the event.

Key Takeaways:

• AI is driving big changes in how providers build and deliver services.
• CX is now central to business strategy, not just a support function.
• Listeners can find all event materials and insights on Cavell’s website.

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