We discuss the importance of businesses bringing their A-Game when it comes to delivering customer service. Your company's success depends on how well it serves its customer base and is able to take care of all of their needs. Companies with great customer service can see more profit at the end of each quarter due to repeat business and referrals from happy customers. YouTuber Optopolis joins into this episode panel to discuss.

With the recent departures of Bed, Bath & Beyond and Tuesday Morning from the retail landscape, we discuss why both companies failed and how small businesses can avoid making the same mistakes. Remember, it's all about being where your customers are at, knowing which products are in demand (and of course carrying them) AND getting your pricing on point! YouTuber Optopolis joins the panel to discuss.

When your audience is checking out different websites, they are looking for something specific in mind. We discuss the importance of keeping your website's main message upfront and tips on how to keep your audience interested to the point that they will share it with others.

Your website is one of the most important marketing tools your business utilizes, so it is important to ensure that it is not driving customers away due to poor design and lack of consideration for user experience. We discuss some of the most common annoyances the average consumer has with websites, and what needs to be done to correct these problems. You are losing out on new customers if your website is scaring them away!

Job searching can be very frustrating, especially if you have the skills and work experience to perform certain jobs yet nobody is hiring you. We discuss the importance of offering equal job opportunities to the public and how both small businesses and large corporations need to give certain applicants a chance. More importantly, we discuss how being nepotistic in your job search is extremely immoral and how it can destroy your company or organization.

We interview Swale Fenley of Swale Interiors, who discusses his experience with an email scam from a fake outfit pretending to be Geek Squad. When he first read the email, he thought it was the real thing but quickly realized later it was not the real Geek Squad at all! He discusses how he almost became a scam victim himself and what he did to save himself from being robbed blind!

Customer service is a crucial area of business that all companies, big or small need to take seriously. You can hire anyone to handle your customers, but are you hiring the right people? Are they trained properly and motivated to do better daily? Customer service does not have to be dead in this day and age. In fact, your company's customer service can separate you from your competitors just like that. Chef Michael Brown of Jamburritos and lifestyle expert Justin Rayl join us to discuss this important topic.

The Small Business Spotlight is on the extremely talented culinary king, Chef Michael Brown! We learn all about why he started his new culinary concept, Jamburritos and his passion for cooking up happiness! Why Michael loves cooking, what encourages and inspires him every day, and how it all lead up to his success are all discussed in this episode. Be ready, this one is a tearjerker that will get you in the heart!