CDW Canada Tech Talks

By CDWBusiness Technology

CDW Canada Tech Talks episodes

March 24 How to Train your Copilot Agents
In this episode of CDW Tech Talks, Brian Matthews and Ashley Otto explore how organizations can train and leverage AI Copilot agents effectively within their workflows. They focus on practical strategies, real-world use cases and best practices to maximize AI agent impact.
To learn more, visit cdw.ca

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20 min
March 17 Why Productivity Matters More Than ROI in AI
Turn AI hype into real results. In this episode, we share a practical framework for building a successful AI pipeline — helping you identify, evaluate and prioritize high-impact use cases without wasting time or resources. Learn why focusing on proof of productivity instead of traditional ROI can better demonstrate value and discover how data readiness, strategic alignment and organizational buy-in drive successful AI adoption.
Hosted by KJ Burke, Field CTO for Hybrid Infrastructure at CDW Canada, this episode offers clear, actionable steps for leaders and teams ready to turn AI ideas into measurable impact. To learn more, visit cdw.ca
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for information about our collection and use of personal data for
advertising.
15 min
March 10 How to Turn AI from Chatbots into Autonomous Agents
Move beyond basic chatbots and discover how AI can become a proactive, context-aware engine for your organization. In this episode, KJ Burke – Field CTO, Hybrid Infrastructure explores the four stages of AI maturity, from simple conversational tools to agentic AI capable of executing complex tasks autonomously.
Learn how technologies like prompt engineering, retrieval-augmented generation (RAG) and structured data integration enable smarter automation and real-world applications — from incident response to legal reviews and operational workflows.
If you want to turn AI from a reactive assistant into a powerful driver of productivity and innovation, this episode provides a practical roadmap for building scalable, contextual AI solutions that deliver real business value. To learn more, visit cdw.ca
Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com
for information about our collection and use of personal data for
advertising.
21 min
March 03 How to Cut Costs and Modernize Your Contact Centre in 2026
Legacy contact centres are costly, complex and holding businesses back — but cloud and API-driven innovation is changing everything. In this episode of CDW Tech Talks, host Brian Matthews, Head of Modern Workspace – Services Strategy and Development, sits down with Curtiss Hoeft, Senior Field Solutions Architect, to explore how modern contact center platforms reduce costs, boost flexibility and power smarter, AI-driven customer experiences. From replacing hardware-heavy systems to leveraging real-time agent assist and virtual agents, learn how organizations are future-proofing customer service in 2026.
To learn more, visit cdw.ca

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19 min
February 24 How Safe Is Your Data with AI Agents?
In this episode, host Ivo Wiens is joined by Ben Boi-Doku, Chief Cybersecurity Strategist at CDW Canada, explore the rapidly-evolving landscape of AI agents, discussing practical questions about deployment, security and policy. Whether you're an everyday user or a tech enthusiast, this conversation provides valuable insights into how AI is shaping our personal and professional lives and what to watch out for.
To learn more, visit cdw.ca

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
16 min
February 17 Why Most AI Projects Stall — and How to Avoid It
In this episode of the CDW Tech Talk Podcast, host Brian Matthews, Head of Services Strategy & Development, Modern Workspace Solutions, CDW Canada is joined by Shahab Ahmed, Solutions Manager, Digital Workspace, CDW Canada, to discuss how organizations are putting AI to work in practical ways.
They explore real-world use cases alongside the challenges of AI adoption, covering why governance, training and human oversight, are critical to turning AI ambition into measurable business impact. The episode highlights a key observation: human oversight is still essential to ensure that AI delivers safely and effectively To learn more, visit cdw.ca
Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com
for information about our collection and use of personal data for
advertising.
16 min
February 10 How Will Rising IT Costs Impact Your 2026 Budget?
In this episode of CDW's Tech Talks, host KJ Burke discusses the significant price increases in IT infrastructure, driven by supply chain issues and the rising demand for AI-related hardware. The conversation explores the impact of these changes on budgets and offers strategies for organizations to navigate the challenges ahead.
To learn more, visit cdw.ca

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10 min
February 03 Why Continuous Penetration Testing Is Key to Proactive Security
Most organizations rely on outdated penetration tests that check boxes, but miss real threats already inside their networks. Host Ivo Wiens, Field CTO for Cybersecurity, sits down with Mikhail Falkovich, former CISO turned security leader at Microsoft, to unpack why perimeter defenses fail and why zero trust is a mindset, not a buzzword.
They explore insider threats, the limits of traditional pen testing and why continuous red and purple teaming — and AI-aware defences — are essential for real cyber resilience. To learn more, visit cdw.ca
Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com
for information about our collection and use of personal data for
advertising.
38 min
January 27How Microsoft Is Supporting GenAI in Canada
Key Takeaways
Generative AI is impacting various sectors, including customer support and finance.
Microsoft's $19 billion investment in Canadian AI is a significant milestone.
Data sovereignty and security are critical in AI implementation.
AI tools can enhance productivity and creativity in the workplace.
Education and training are essential for successful AI adoption.
Organizations need clear AI policies to guide their workforce.
Generative AI can be used to automate mundane tasks and improve efficiency.
Collaboration and communication are key in leveraging AI tools effectively.
AI is a transformative technology that requires a strategic approach for implementation.
To learn more, visit cdw.ca

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
54 min
January 20 How Should You Navigate AI at Work?
In this episode of CDW Tech Talks, host Ivo Wiens and Ben Boi-Doku, Head, Cybersecurity & Infrastructure Strategy, CDW Canada, discuss the practical implications of using AI in the workplace. They address common questions about AI usage, data privacy and security concerns, emphasizing the importance of understanding company policies and personal responsibility when using AI tools. The conversation also highlights best practices for leveraging AI while mitigating risks associated with data leaks and human behavior.
To learn more, visit cdw.ca

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
17 min

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