Ep. 1: Celebrating 20 Years of BIS Services & Why We Started In the first episode of BIScussions, Natalie introduces BIS Services and launches the podcast to mark the company's 20th year since being founded in 2006. She shares how BIS began after the brain injury charity she worked for became insolvent, leading her and co-founder Clive Jarrett to quickly set up Brain Injury Support and continue services for existing clients. The conversation reflects on BIS's growth from early local authority work with acquired brain injuries and neurological conditions to expanding into litigation, and on how regulation and compliance have changed over time while the company's ethos and values have remained central. They discuss the scale of today's team, the behind-the-scenes operational work, challenges in the sector including uneven provision, COVID, and regulatory pressures, and what they believe sets BIS apart: specialist training, competency-based standards, supervision, quality assurance, and leaders who still carry client caseloads. 00:00 Welcome to BIScussions 00:56 Why Start the Podcast 01:56 Founding BIS in 2006 02:48 Charity Collapse to Startup 04:34 People First Ethos 05:07 Growing Into Neuro Rehab 06:28 How the Landscape Changed 07:24 Values and Culture Today 08:05 Behind the Scenes Operations 10:27 Advocacy and Support Gaps 11:35 COVID and Team Resilience 12:37 Pressure and Regulation 13:38 Not a Care Agency 14:19 Values and Training Edge 15:50 Supervision and Quality Checks 16:37 Leaders Still Do Client Work 18:32 Learning From Mistakes 20:04 Business Growth and Strategy 21:10 BIS as a Family 21:54 Network and Future Episodes