Every April, organizations across the country take the time to celebrate and thank their volunteers. Volunteers are the backbone of many Long-term Care Ombudsman Programs (LTCOP). With the help of volunteers, the Ombudsman program can have a regular presence in facilities and stay in touch with residents. Volunteers lend their time, talent, and voice to make a difference in their communities and the LTCOP could not be its best without the volunteers who help carry out the mission of advocating for long-term care residents.

In this episode, the National Ombudsman Resource Center (NORC) talks to a certified volunteer from New Jersey about her experience and dedicated advocacy. The Administration for Community Living (ACL) also joins to honor the over 4,000 people who serve as Long-Term Care Ombudsman volunteers. These specially trained volunteers visit nursing homes and residential care communities to advocate with and for the residents living there. By visiting on a regular basis, volunteers get to know residents and gain their trust to better assist them in resolving issues or complaints to help ensure they receive quality long-term care.

Guests: Beverley Laubert, National Ombudsman Program Coordinator, Office of Long-Term Care Ombudsman Programs, Administration for Community Living; Pat Murphy, Certified Volunteer Advocate, New Jersey Long-Term Care Ombudsman Program