Alex catches up with returning guest John DiJulius, five-time author, customer service ninja, head of The DiJulius Group, John Robert’s Spa and Believe In Dreams, and modern day renaissance man. They discuss the importance of empathy, understanding both customer and employee needs, inspiration and effective communication with your team, positive energy, and so much more. This episode is full of powerful tips, philosophy, and humor. Notes Recent wins CX Executive Academy, EO, and the importance of peer discussion and coaching Why and how to be empathic and understanding of both your customers’ and employees’ needs How to effectively communicate with employees How re-opening has gone with John Robert’s and what they are doing to meet demand That one time John got arrested… Creative positive energy moments Leadership, creativity, and flow John’s hacks to shift negative to positive energy Why you should binge learning Updates on Believe in Dreams Links The DiJulius GroupJohn Robert’s SpaBelieve in DreamsThe Customer Service Revolution by John DiJuliusEntrepreneurs’ OrganizationMoonshots podcastThe Tim Ferriss ShowShoe Dog by Phil KnightThe Splendid and the Vile by Erik LarsonMy Customer Experience Trainer