Change managment begins with understanding the people and personas in the workplace. The modern workforce contains people from across generations, regions, values, communication styles and more.
Understanding people requires a variety of information sources, including observations, mystery shopping deep dives, qualitative and quantitative measures.
The employee and customer experience are tied together; culture and brand are reflections of each other.CEO Daily Brief with Dr. Jessica Kriegel is a 5-minute daily podcast where business pragmatism meets inner wisdom.
Dr. Chesley Black is the SVP of Global Workplace Experience Strategy & Innovation at SPS.
Connect with Dr. Jessica Kriegel on LinkedIn.
Connect with Dr. Chesley Black on LinkedIn.
Jessica Kriegel Website
Jessica Kriegel Instagram
Jessica Kriegel Newsletter
Culture Partners Website
Culture Partners LinkedIn