Facing another record-breaking year of consumer complaints in 2023, the consumer finance industry faces a pivotal crossroads. This surge, along with intensified rulemaking and enforcement activities from the CFPB, signals unprecedented regulatory and compliance pressures.

Today's episode is part one of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss:

• Consumer complaint trends in 2023 and factors that led to the record volume
• Leveraging consumer complaint data for internal compliance processes
• Recent enforcement action numbers and the impact they have for the CFPB
• How CCOs can navigate new challenges in 2024

Show Notes:

• Expert Insights: The CFPB’s Impact in 2023 and Beyond: https://bit.ly/4aE8OUZ
• 2023 Complaint Risk Signal Report: https://bit.ly/3tFDCDY
• 2H 2023 Marketing Compliance and Enforcement Actions Quarterly Review: https://bit.ly/3H7Wfni
• Connect with John: https://www.linkedin.com/in/johnzanzarella/
• Connect with Gary: https://www.linkedin.com/in/gary-stein-7b7337/
• Connect with Melissa: https://www.linkedin.com/in/melissa-baal-guidorizzi-047263a/
• Connect with me, your new COMPLY Podcast host, Rhonda: https://www.linkedin.com/in/rhonda-mcgill/