COMPLY: The Marketing Compliance Podcast

If your team found 300 pages tomorrow with your brand on them that you didn’t know existed, would that be a gift or a burden?

That question came out of a candid afternoon with a dozen compliance and marketing leaders from banks, fintechs, card issuers, and lenders. There were no slides, no pitch, and no selling, just the people who run real programs talking about what’s working, what isn’t, and what’s keeping them up at night. In this episode of COMPLY, Ashley Cianci walks you through the four themes that came out of the room and why each one applies, whether you lead compliance at a bank or you’re launching a fintech campaign by Friday.

Key Takeaways

• Enforcement decentralized. State attorneys general, state regulators, and advocacy groups are filling the gap left by federal pullback.
• Complaint benchmarking is on you. Leaders are building their own view from first-party complaints, Better Business Bureau data, social sentiment, and app reviews.
• AI is rewriting the funnel and the risk. You’re now accountable for what AI systems say about your products, not just what you publish.
• Strong compliance teams play offense. Automated monitoring and risk-based routing help marketing move faster.
• Buy the infrastructure, don’t build it. Teams that built their own tools ended up pulling engineers off revenue work to maintain them.

Show Notes:

• Connect with Ashley Cianci on LinkedIn: https://www.linkedin.com/in/ashley-cianci/
• Subscribe to PerformLine to stay connected to resources and updates:  https://lp.performline.com/subscribe-to-performline

Subscribe to COMPLY: The Marketing Compliance Podcast

• Apple Podcast
• Spotify
• Amazon Music

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.

In this audio edition of the PerformLine Regulatory Compliance Roundup, Ashley Cianci covers September’s biggest stories: a 40-state coalition’s roughly $700 million settlement with a subprime auto lender, FTC actions against payment processors, new AI disclosure rules for ads, movement on CFPB leadership and New York City’s click-to-cancel rule.

Show Notes:

• For the full article: https://performline.com/blog-post/regulatory-compliance-roundup-09-30-26/
• Connect with Ashley Cianci on LinkedIn: https://www.linkedin.com/in/ashley-cianci/
• Subscribe to PerformLine to stay connected to resources and updates:  https://lp.performline.com/subscribe-to-performline

Subscribe to COMPLY: The Marketing Compliance Podcast

• Apple Podcast
• Spotify
• Amazon Music

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.

Ashley Cianci walks through PerformLine's new guide, Marketing Compliance in the Age of AI, breaking down three separate shifts reshaping the compliance landscape: the volume of AI-generated content now outpacing review capacity, AI platforms becoming an unmonitored channel that describes your brand to prospects, and agentic AI pushing compliance from a scheduled check into a continuous requirement. Each shift is walked through with a real example, including a multi-state disclosure case study and a live AI Response Monitor query that surfaced three compliance violations hiding underneath a negative brand mention.

In This Episode:

• AI didn't add one more channel to monitor. It changed the entire board compliance teams are playing on.
• Shift one: content volume is outpacing review capacity, and a state-by-state disclosure patchwork creates exposure even in content that already passed review.
• Shift two: AI platforms like ChatGPT and Gemini are now describing your brand to prospects, with no named author, no approval workflow, and no edit button.
• A live query on a credit card issuer surfaces three compliance violations sitting underneath a viral-worthy negative sentiment hit.
• Shift three: agentic AI is turning compliance from something run on a schedule into something that has to run continuously.
• The practical fix: move review upstream and make it jurisdiction-aware, pair pre-publication review with continuous discovery, and document everything.

Show Notes:

• For the full download: https://content.performline.com/guide-to-marketing-compliance-in-the-age-of-ai 
• Connect with Ashley Cianci on LinkedIn: https://www.linkedin.com/in/ashley-cianci/
• Subscribe to PerformLine to stay connected to resources and updates:  https://lp.performline.com/subscribe-to-performline

Subscribe to COMPLY: The Marketing Compliance Podcast

• Apple Podcast
• Spotify
• Amazon Music

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.

The conversation covers the state attorneys general and California’s new consumer agency step up enforcement on junk fees, surcharges, and auto-renewals as federal agencies pull back; the FTC lands a deceptive-advertising settlement against bill-pay firm doxo and opens a comment window on “personalized pricing”; the CFPB’s revised open banking proposal reaches the White House while its permanent-director fight stretches into the fall; and a federal court refuses to let the DOJ walk away from a redlining consent order. Each topic is explored in detail, providing insights into the impact on compliance programs and regulatory obligations.

Chapters:

• 1:11: State-Level Enforcement Takes Center Stage
• 5:22: Significant Stat: #23.8 Million from Grubhub
• 6:10: FTC Settlements and Compliance Implications
• 8:10: CFPB Open Banking Developments and Regulatory Uncertainty
• 10:23: Fair Lending and Judicial Oversight
• 11:54: On the Radar: Personalized Pricing Under FTC Scrutiny
• 13:18: Regulatory Roundup Recap + Closing

Show Notes:

• For the full article: https://performline.com/blog-post/regulatory-compliance-roundup-08-26-26/
• Connect with Ashley Cianci on LinkedIn: https://www.linkedin.com/in/ashley-cianci/
• Subscribe to PerformLine to stay connected to resources and updates:  https://lp.performline.com/subscribe-to-performline

Subscribe to COMPLY: The Marketing Compliance Podcast

• Apple Podcast
• Spotify
• Amazon Music

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.

In this episode, Katie Daley Infante, who leads enterprise sales and partnerships at PerformLine, sits down with Kuno Tucker, a chief compliance officer with years of frontline experience building compliance programs in financial services, to talk about the shift from fixed, rules-based pre-publication review to AI-driven contextual review.

In this episode, we discuss:

• The shift from deterministic, if-then rules to contextual AI review that reads for meaning and intent, not just exact keywords, and where that shift delivers the most immediate impact for compliance teams.
• What to evaluate in an enterprise-grade AI vendor: data residency, explainability, auditability, and how often the vendor tests and corrects its models.
• The build-vs-buy decision, and a practical rollout path, internal testing, a small pilot group, then phased tranches—for getting advisor and compliance team buy-in.

Show Notes

• Learn more about PerformLine's Pre-Publication Scanner: PerformLine Pre-Publication Scanner
• Connect with Ashley Cianci on LinkedIn: https://www.linkedin.com/in/ashley-cianci/
• Connect with Katie Daley Infante on LinkedIn: https://www.linkedin.com/in/daleykatherine/
• Connect with Kuno Tucker: https://www.linkedin.com/in/kuno-tucker-ma-llm-icd-6035355/
• Subscribe to PerformLine to stay connected to resources and updates: https://lp.performline.com/subscribe-to-performline

Subscribe to COMPLY: The Marketing Compliance Podcast

• Apple Podcasts
• Spotify
• Amazon Music

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.

The conversation covers the CFPB’s deregulatory agenda, the FTC’s intensified enforcement of “Made in the USA” claims, the expansion of state junk fee and pricing transparency laws, the reemergence of open banking, and Connecticut’s click-to-cancel law. Each topic is explored in detail, providing insights into the impact on compliance programs and regulatory obligations.

Key Takeaways

• CFPB’s deregulatory agenda and its impact on lenders
• FTC’s intensified enforcement of “Made in the USA” claims
• Expansion of state junk fee and pricing transparency laws
• Reemergence of open banking and its potential impact
• Connecticut’s click-to-cancel law and the state-by-state nature of subscription compliance

Chapters

• 01:08 CFPB’s Deregulatory Agenda
• 05:32 FTC’s “Made in the USA” Enforcement
• 10:04 State Junk Fee and Pricing Transparency Laws
• 12:09 Reemergence of Open Banking
• 14:53 Connecticut’s Click-to-Cancel Law

Show Notes:

• For the full article: https://performline.com/blog-post/regulatory-compliance-roundup-07-29-26/
• Connect with Ashley Cianci on LinkedIn: https://www.linkedin.com/in/ashley-cianci/
• Subscribe to PerformLine to stay connected to resources and updates:  https://lp.performline.com/subscribe-to-performline

Subscribe to COMPLY: The Marketing Compliance Podcast

• Apple Podcast
• Spotify
• Amazon Music

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.

This week’s COMPLY episode is the final part of a two-part discussion between our own Ashley Cianci, Katie Daley Infante, and Brilene Feyler, as they discuss the latest research that reveals where regulatory and brand risk is hiding across affiliate, publisher, and third-party pages, and why traditional controls miss it.

In this episode, we discuss: 

• Ignoring marketing compliance isn't a legal defense: regulators won't accept "we didn't know," and the "ostrich approach" (head in the sand) leads to hefty fines and enforcement actions, not forgiveness. 
• AI and LLMs are amplifying compliance blind spots : over a third of AI-recommended URLs for major brands aren't actually owned by the brand, some point to phishing; consumers treat AI answers as fact without verification. 
• Marketing compliance is a growth enabler, not a blocker: mature programs shift from bottleneck approval processes to upstream guardrails that empower marketers and creators to launch compliant campaigns faster.

Show Notes:

• Catch up on Part 1: https://performline.com/blog-post/episode-76-the-bank-marketing-compliance-risks-youre-missing-part-1 
• Download the full report, The Top Marketing Compliance Risks for Leading Banks: https://content.performline.com/top-marketing-compliance-risks-for-leading-banks
• Connect with Ashley Cianci on LinkedIn: https://www.linkedin.com/in/ashley-cianci/
• Connect with Brilene Feyler on LinkedIn: https://www.linkedin.com/in/brilenefeyler/
• Connect with Katie Daley Infante on LinkedIn: https://www.linkedin.com/in/daleykatherine/
• Subscribe to PerformLine to stay connected to resources and updates:  https://lp.performline.com/subscribe-to-performline

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.

This is the first part of a two-part discussion between PerformLine's Ashley Cianci, Katie Daley Infante, and Brilene Feyler, as they discuss the latest research that reveals that marketing compliance risk isn't random and where regulatory and brand risk is hiding across affiliate, publisher, and third-party pages, and why traditional controls miss it.

In this episode, we dive into: 

• Predictable Risks: 65% of compliance issues clustered into a small number of repeatable patterns. 
• Visibility Gaps: 8% of discovered pages showed potential compliance risk, often lived on affiliate and third-party sites.
• Systemic Risk for Traditional Bank Marketing Compliance: How banks are evolving their marketing compliance oversight to ensure compliance during content creation; pre-publication; and collaboration between marketing and compliance teams to prevent potential issues and maintain brand integrity.

Show Notes:

• Download the full report, The Top Marketing Compliance Risks for Leading Banks: https://content.performline.com/top-marketing-compliance-risks-for-leading-banks
• Connect with Ashley Cianci on LinkedIn: https://www.linkedin.com/in/ashley-cianci/
• Connect with Brilene Feyler on LinkedIn: https://www.linkedin.com/in/brilenefeyler/
• Connect with Katie Daley Infante on LinkedIn: https://www.linkedin.com/in/daleykatherine/
• Subscribe to PerformLine to stay connected to resources and updates: https://lp.performline.com/subscribe-to-performline

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.

This week’s COMPLY episode is final discussion between John Zanzarella, PerformLine’s CRO, Ed Vincent, CEO of Lumio, Kunal Datta, Head of Product at Unit21, and Anna Fridman, Co-Founder of Spring Labs, as they take a deep dive into the transformative impact of AI on RegTech, exploring how AI-driven solutions are redefining compliance strategies for financial institutions.

This episode highlights:

• RegTechs are evolving to meet rising compliance expectations, offering faster and smarter AI-driven compliance solutions.
• Financial institutions are adopting proactive, data-driven strategies to strengthen compliance and stay ahead of risk.
• Emerging trends: how AI and automation are transforming scale by boosting efficiency and enabling smarter risk management

Show Notes:

• Listen to Part 1: https://performline.com/blog-post/episode-73-from-compliance-to-catalyst-ai-role-in-regtech-part-1/
• Listen to Part 2: https://performline.com/blog-post/episode-74-from-compliance-to-catalyst-ai-role-in-regtech-part-2/
• Connect with John Zanzarella: https://www.linkedin.com/in/johnzanzarella/
• Subscribe to PerformLine to stay connected to resources and updates: https://lp.performline.com/subscribe-to-performline

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.

This week's COMPLY episode is part 2 of a discussion between John Zanzarella, PerformLine’s CRO, Ed Vincent, CEO of Lumio, Kunal Datta, Head of Product at Unit21, and Anna Fridman, Co-Founder of Spring Labs, as they take a deep dive into the transformative impact of AI on RegTech, exploring how AI-driven solutions are redefining compliance strategies for financial institutions.

This episode highlights:

• Responsible AI Adoption: Technology must be responsible, explainable and auditable, not just powerful.
• Practical AI Applications in Compliance: How to leverage AI tools integrated with existing platforms to improve efficiency and compliance quality.
• Risk-Based Approach: custom automation settings and profiles; maintain transparency, auditability, and human oversight.

Show Notes:

• Listen to Episode 1: https://performline.com/blog-post/episode-73-from-compliance-to-catalyst-ai-role-in-regtech-part-1/
• Connect with John Zanzarella: https://www.linkedin.com/in/johnzanzarella/
• Subscribe to PerformLine to stay connected to resources and updates: https://lp.performline.com/subscribe-to-performline

About COMPLY: The Marketing Compliance Podcast

The state of marketing compliance and regulation is evolving faster than ever. On the COMPLY Podcast, we sit down with the biggest names in marketing, compliance, regulations, and innovation as they share their playbooks to help you take your compliance practice to the next level. 

This podcast is for informational and educational purposes only and does not constitute legal advice; consult your own compliance or legal counsel.