This is probably one of the most mishandled types of calls we hear. You have a customer with little income, no driver's license or they live outside of your lending radius. What do you do? Most of the time we hear the customer get interrupted during their explanation and the rep or sales person explains they cannot help. That would not be the best way to handle this opportunity. In this call, lets listen to how Bre handles this call with empathy, professionalism and great customer service.

Bre will be our special guest on Friday, so stay tuned to hear her tips for following a script and process.