In Episode 8 of Champion of the Underdog, leadership expert John Graci breaks down one of the most dangerous obstacles inside any organization: leaders who cannot see themselves clearly. With 30 years of coaching and real-world leadership experience, John explains why self-delusion at the leadership level can sabotage performance, waste training investments, and undermine the very teams organizations depend on.

John shares a revealing coaching story about a leader with 10 years of experience, yet every answer he gave exposed major leadership blind spots. He dismissed employee concerns, avoided accountability, labeled people as “bad attitudes,” delegated around difficult conversations, and even joined team “pity parties.” Despite insisting he had an open mind, his behavior showed the opposite.

John walks listeners step-by-step through how he confronted this leader with the truth, challenged his assumptions, and gave him a choice: Do you want the title, or do you want the responsibility? Only when the consequences became real did the leader finally choose to grow, proving John’s core belief that people don’t change unless the reward or the consequence is great enough.

Through honest coaching, structured reflection, and digital training modules, this leader eventually admitted he had been “practicing management without a license”, and became ready to transform. John reminds HR and senior leaders: training only works when leaders are self-aware enough to receive it.

Key Takeaways:

Resources & Links:

If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away.

In this episode of Champion of the Underdog, leadership trainer and author John Graci digs into one of the most uncomfortable, but critical, parts of leading a team: what to do when employees complain about each other’s performance. Using memorable analogies, from cattle drives to buffalo running head-on into storms, John explains why effective leaders must lead from the front, not push from behind.

John reminds leaders that when a team member complains about a coworker, they’re often doing your job for you. But their opinion alone isn’t enough. You must verify, observe, and step in yourself. He warns against pitting employees against each other (“Skippy said you’re not pulling your weight”), and highlights the responsibility leaders have to handle complaints with integrity, clarity, and firsthand evidence.

He also tackles the unpopular truth: leadership isn’t a popularity contest. Doing the right thing often brings criticism, but “they don’t give statues to critics, they give statues to leaders.” Whether it's confronting performance issues or navigating storms head-on like a buffalo, real leaders take action, set the pace, and refuse to hide from problems.

Key Takeaways:

Leaders set the pace from the front; you can't push a team forward from behind.

When employees complain about each other, it's a signal for you to observe and act, not delegate confrontation.

Opinions aren’t facts; leaders must validate claims with firsthand observation.

Never pit team members against each other. Protect relationships and address issues privately.

Leadership requires courage, integrity, and the willingness to head straight into difficult conversations.

HR and senior leaders play a critical role in building resilient, accountable teams.

Resources & Links:

John's Digital Courses for Team Leads, Managers, and Supervisors

John's Website

Connect with John on Linkedin

 If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away.

In this episode of Champion of the Underdog, leadership expert John Graci tackles a tough but honest question every leader must confront: Do you actually like people, and the problems that come with them? Drawing from 30 years of frontline leadership experience, John challenges managers to rethink how they view their teams, their responsibilities, and the true nature of leadership.

John shares a powerful story about a frustrated leader on a short flight who spent the entire trip complaining about her team, only to admit she wished she’d never been promoted. Through this real-world example, he reveals a common leadership trap: promoting high performers into leadership roles without equipping them with leadership skills. The result? Leaders practicing “management without a license.”

John reminds us that people are not interruptions to the work; they are the work. Problems are not distractions; they’re part of what leaders are paid to solve. Effective leadership requires empathy, training, accountability, and above all, a genuine appreciation for people.

Key Takeaways:

Leadership requires liking people and liking problems; both come with the job.

Team members are your #1 resource; your results depend on them.

Being great at doing the work doesn’t automatically prepare someone to lead others.

Many leaders struggle because they were promoted without proper training and support.

Leadership skills are learned, not inherited. Leaders are made, not born.

This episode is a must-listen for HR pros, senior leaders, and anyone who’s ever wondered why seemingly strong employees struggle when promoted into leadership.

In this episode of Champion of the Underdog, leadership expert John Graci tackles one of the most common challenges for emerging leaders: how to confidently lead people who’ve been on the job longer than you’ve been alive. Whether you’re a new manager in your 20s or 30s or stepping into leadership for the first time, this episode offers real-world advice for earning trust, building respect, and leading with authenticity.

John shares the biggest mistakes younger leaders make, like trying to prove they know everything, rushing to change things, or ignoring veteran employees’ wisdom, and shows what to do instead. Through humor and practical insight, he breaks down how to balance humility with authority, turn skepticism into support, and turn resistance into engagement.

The takeaway? You don’t need gray hair to lead someone with gray hair. You just need consistency, clarity, and humility.

Key Takeaways:

If you’re a young or new leader navigating seasoned teams, this episode gives you the communication tools and mindset shifts to lead effectively from day one.

He explains that insubordination isn’t the root problem; it’s a symptom of deeper issues such as personal stress, feeling undervalued, or believing a task is beneath them. Using his trademark mix of humor and no-nonsense advice, John lays out practical steps leaders can take to address the behavior while maintaining professionalism and respect.

From understanding the difference between “skill” and “will” problems to setting clear expectations and enforcing consequences, this episode gives leaders a blueprint for handling defiance without losing their cool or their credibility.

Key Takeaways:

Insubordination is a symptom, not the root problem. Dig deeper to find the cause.

Lead with respect: stay calm, clear, and direct, even when emotions run high.

Ask questions like “What’s preventing you from doing the task?” and “Is this a skill or will issue?”

Never address defiance in front of others. Take it private to remove the audience effect.

Leadership isn’t about being liked; it’s about being fair, firm, and followed.

If you’ve ever dealt with a defiant team member, this episode gives you the tools to respond with professionalism, empathy, and strength while reinforcing the standards that make your team thrive.

Through real-world insight and humor, John explores the clash between the expectations of your team and upper management, and how those expectations, while similar on paper, can mean completely different things. Employees want trust, recognition, and respect. Management wants proficiency, productivity, and profitability. Effective leaders must learn to deliver both.

You’ll discover how to lead with empathy and accountability, avoid being labeled “soft” or “a company person,” and navigate the tension between people and profit. John reminds us that true leadership means mastering both heart and discipline, because statues aren’t built for critics, they’re built for leaders.

Key Takeaways:

What got you promoted won’t get you results; leadership requires new skills.

The expectations of employees and management overlap, but differ in meaning.

Balance human compassion with performance and profitability.

Avoid leadership “bias” toward either side and find the middle ground.

The best leaders understand expectations and lead with both heart and skill.

In this episode of Champion of the Underdog, leadership expert John Graci breaks down one of the most significant and costly issues in the workplace: miscommunication. With over 30 years of experience as a keynote speaker, trainer, and author, John shares why misunderstandings are rarely the team’s faultand how true leaders take ownership of clarity.

You’ll learn why every misunderstanding has one parent (the sender), and how simple communication fixes can prevent frustration, rework, and wasted payroll. John uses humor and relatable stories, from “drive-by assignments” to a hilarious Thanksgiving kitchen mix-up, to show how vague instructions lead to vague results.

He also reveals a simple tactic every leader can start using immediately: ask team members to repeat back what they heard. This quick step turns confusion into clarity and transforms communication from reactive to proactive leadership.

Key Takeaways:

Miscommunication is the sender’s responsibility; clarity starts with you.

Don’t blame; prevent. Leadership is about forward-thinking, not finger-pointing.

Specifics create accountability. “Who, what, where, when, why, and how” matter.

Avoid vague phrases like “ASAP” or “everyone’s responsible.”

Crystal-clear communication strengthens trust, performance, and results.