Join Emily on this episode of Workmorphis Wired as she sits down with Aud Jucaitis, Senior Vice President of Service Digitization at KeyBank. Together, they explore how leaders can best navigate the potentially transformative impact of emerging technologies including generative artificial intelligence, machine learning, and blockchain. With Aud's extensive experience in digital transformations and financial services, he provides valuable insights into the growing role of emerging technologies in the sector. The importance of proactive upskilling and reskilling also shines as Aud highlights successful KeyBank initiatives that have embraced this approach. Throughout the conversation, Emily and Aud share their unwavering belief in the promising, human-centered future of work.

Key Themes:

- Empowerment in Knowledge Ownership: Organizations must empower individuals to take ownership of their knowledge and expertise to navigate workforce disruptions effectively.

- Digital Transformation in Financial Services: Alignment of technological advancements with measurable business outcomes is crucial for success.

- Generative AI's Transformative Potential: The conversation highlights the transformative potential of generative AI in knowledge work, including applications like summarization workflows and enhanced search capabilities.

- Challenges in Digital Transformation: Common obstacles in digital transformation, such as the fear factor and change readiness, are discussed, emphasizing the importance of effective communication about new technologies.

- Balancing Risk Management and Innovation: The delicate balance between risk management and innovation, particularly in highly regulated industries like financial services, requires a people-centered approach to change management.

- Education and Governance in AI Adoption: The significance of education in understanding AI concepts, engaging with software suppliers, and implementing governance to ensure responsible AI adoption is highlighted.

- Envisioning the Future of AI: Aud expresses excitement about the future of AI, envisioning a wave of creativity and human potential unleashed by the combination of AI and ubiquitous connectivity.

Time Stamps:

[00:00] Introduction

[03:15] Approach to Digital Transformation and AI

[05:01] Obstacles in Digital Transformation

[06:25] Balancing Risk Management and Innovation

[08:04] Education and Understanding of AI

[10:03] Emerging Technologies in the Financial Sector

[13:57] Existing AI Applications in Financial Services

[15:29] Advances in Generative AI

[17:44] Guiding People Through Digital Change

[19:20] Impact of AI on Knowledge Work

[21:12] Upskilling and Reskilling Programs

[25:29] Excitement about AI and Future Potential

[28:11] Preparing for Innovation and Balancing Constraints

[29:12] Upcoming Events and Launches

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