As a customer service leader, you need adaptive leadership styles and leadership qualities when managing change. The ‘stages of concern’ model helps you consider people’s individual needs when you’re leading your teams through change.

This podcast explains the 6 stages of concern and how to apply this model when you’re making customer-facing change in your organisation.

As a customer service leader, you need adaptive leadership styles and leadership qualities when managing change. The ‘stages of concern’ model helps you consider people’s individual needs when you’re leading your teams through change. This podcast explains the 6 stages of concern and how to apply this model when you’re making customer-facing change in your organisation.

As a customer service leader, you need adaptive leadership styles and leadership qualities when managing change. The ‘stages of concern’ model helps you consider people’s individual needs when you’re leading your teams through change.

This podcast explains the 6 stages of concern and how to apply this model when you’re making customer-facing change in your organisation.

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Change management: The six stages of concern model

Creating high-performing teams with a positive workplace culture doesn’t happen by accident.

It takes leadership, professionalism and integrity to ensure people in your organisation can be their best, free from the harm caused by workplace incivility, bullying and harassment. Life at the Sharp end is a podcast full of insights and interviews to help people like you succeed - whether you’re in a leadership role, or a front-line practitioner.

Wherever you work, you’ll have something to learn from others’ experience of Life at the Sharp End.

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Creating high-performing teams with a positive workplace culture doesn’t happen by accident. It takes leadership, professionalism and integrity to ensure people in your organisation can be their best, free from the harm caused by workplace incivility, bullying and harassment. Life at the Sharp end is a podcast full of insights and interviews to help people like you succeed - whether you’re in a leadership role, or a front-line practitioner. Wherever you work, you’ll have something to learn from others’ experience of Life at the Sharp End.

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Change management: The six stages of concern model

Change management: The six stages of concern model