By Dr. Jason Price
The podcast currently has 25 episodes available.
Chad Costa is Assistant Fire Chief at the City of Petaluma in California, USA. He has a passion for leadership, organisational change and improving culture in the fire service family, based on over twenty six years of experience in Fire and Rescue.
As someone who’s lived life at the sharp end of Fire and Rescue culture, what can we learn from Chad about how developing leaders and supporting diversity in teams are key factors in tackling the cultural problems affecting many Fire and Rescue services across the world?
In this episode you’ll hear about Chad’s own experiences of poor Fire and Rescue culture; how the probationary system reinforces outdated approaches and hinders cultural change; and how he’s taken positive steps with his organisation to encourage diversity of thought and leadership education.
Chad talks about the importance of leaders living up to their promises, and his reflections that “we call people leaders - some people are just people in leadership positions.”
If you’re part of the fire service family with a desire to make a positive difference in tackling incivility, bullying and harassment, this episode is packed with content that you can apply in your own situation.
Would you like to know more?
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LINKS
Tina Chander is employment law partner at Wright Hassall - a UK legal firm whose surveys into UK workplace bullying reveal gaps in employer and employee understanding of what constitutes workplace bullying, and a high proportion of people who've either been bullied themselves or witnessed it happening to their colleagues.
What can we learn from the findings of Wright Hassall’s bullying surveys about the state of workplace bullying and harassment in the UK and other countries?
What are Tina’s perspectives as an experienced employment law partner on the impact of bullying, harassment and sexual harassment, and the questions that employees and employers need to think about?
In this episode, Tina provides her perspectives on differentiating banter, bullying, discrimination and harassment, and some of the key steps required for UK employers to act fairly and proportionately in preventing and addressing workplace bullying and sexual harassment.
Would you like to know more?
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LINKS
You wouldn’t think an apology was a particularly difficult concept, would you? So why then, for many organisations and individuals, does “sorry” seem to be the hardest word?
What is it about making an apology - and getting that apology right - that's not straightforward? How do you make an apology, and what must you avoid doing for it to be effective?
This is a crucial skill for anyone, but particularly relevant for leaders, HR professionals, complaint practitioners - and especially their lawyers - to understand.
Research studies tell us that apology is a critical step in reconciliation and recovery, particularly for people who've been targeted by workplace incivility, bullying or harassment.
If an organisation refuses to apologise when it knows harm has been caused, a deliberately withheld apology can excerbate and prolong the physical and psychological harm caused by workplace bullying.
Does it matter whether an apology is sincere, or do ordered apologies still have merit in resolving the situation for the person harmed?
Is it possible to change legislation so that lawyers no longer have to tell organisations they shouldn't apologise for fear of admitting liability? The example of New South Wales in Australia shows this can be done, without the sky falling in. There's a golden opportunity in this for politicians and legislators to leave a lasting legacy of positive change - and cut their Government's legal bills as well.
In this episode, I talk to Chris Wheeler, former Deputy Ombudsman of New South Wales. He literally wrote the manual for public sector organisations giving effective apologies, and worked to introduce ground-breaking legislative changes to enable apologies to be made.
Listen now to hear from Chris about Life at the Sharp End of effective apology, and what he did in public service to ensure "sorry" isn't the hardest word.
Would you like to know more?
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Contact Chris Wheeler via his website - https://www.chriswheelerconsulting.com/
"Bullying, at its core, is not an individual problem, spurred by one person, but an outgrowth of a workplace environment that either allows or encourages behaviours such as gossip, humiliation, belittling, gaslighting and exclusion.”
Those are the words of Associate Professor Dorothy Suskind in the introduction to her book about the predictable patterns that workplace bullies follow in selecting and persecuting their targets.
In this episode packed with information, Dorothy talks to me about her research, her own experiences and the psychology behind the harmful effects of predictable tactics like isolation, exclusion and manipulation used by workplace bullies.
There are two audiences for this episode:
1. People who are, or have previously, experienced workplace bullying. The patterns and harms described in this episode will help you to understand what's happened, and the steps you can take towards meaningful recovery, creating agency in your life and coming to terms with what's happened to you.
2. For leaders and HR professionals - someone responsible for others - you'll learn how bullies and their allies work in your organisation. It'll help you tackle the problem, and maybe show you how you're playing a role in the harm they cause to others (whether that's deliberately or inadvertantly).
Understanding these patterns helps people to prevent bullying, or to heal the harm where it's been caused.
Would you like to know more?
Visit priceperrott.com for this episode's show notes, and become a Price Perrott subscriber for exclusive access to additional insights and content.
LINKS
Become a Price Perrott subscriber for exclusive access to additional insights and content.
Purchase Dorothy's book - Workplace bullying: finding your way to big tent belonging - on Amazon (affiliate link)
Dorothy Suskind’s webpage: https://dorothysuskind.com
Dorothy’s articles in Psychology Today: https://www.psychologytoday.com/nz/contributors/dorothy-suskind-phd
Emergency services are organisations held in high trust by the public. They’re people you can turn to and rely on. Rightly so, and the overwhelming majority of people working in emergency service roles are committed professionals or volunteers, dedicated to public service, and supportive of their colleagues.
So why then do research studies, media stories and independent inspections continue to show historic and current problems involving workplace bullying, harassment and sexual harm in emergency services?
How does the culture of an emergency services organisation create barriers that prevent those who’ve experienced serious misconduct, from speaking up about their colleagues - a phenomenon described in research as “the blue wall of silence”?
In this episode, I’m talking to Hollie Trollen - a lecturer in Criminology at the Sexualised Violence and Abuse Research Lab from the University of Chichester in the UK about her research into - and experiences of - sexual harm in the emergency services.
This episode may be confronting, and there are links provided in the show notes to a range of support organisations for anyone affected by the topics discussed.
Would you like to know more?
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Dr Donna Stemmer is the founder of Workright23, a charitable trust based in New Zealand, that provides a platform for people affected by workplace bullying and harassment to document their experiences, get support and receive qualified advice on their options.
But Donna doesn't stop there, and she’s committed to working with organisations to provide anonymised data from complainants that can help them understand the true extent of workplace bullying, and what they can do to turn things around.
In this episode, Donna tells me about how Workright23 works and why it provides safety in numbers for people and organisations affected by bullying and harassment.
In a packed discussion, full of practical details, you'll hear us discussing:
• Why Workright23 is needed, and why targets shouldn't just go straight to HR to report workplace bullying
Would you like to know more?
Visit priceperrott.com for this episode's show notes, and become a Price Perrott subscriber for exclusive access to additional insights and content.
LINKS
https://workright23.com/au
Contact Dr. Donna Stemmer on LinkedIn at https://www.linkedin.com/in/drdonnastemmer/
This is the second part of Jane’s story. In the previous episode, we heard how Jane* - an experienced HR professional - found herself becoming the target of workplace bullying, and the impact of process failures on her physical and psychological health.
Armed with upheld investigation findings, Jane just wanted to get back into the workplace and get her HR career back on track, supporting others and making a difference.
When organisations respond to workplace bullying, do they support complainants in returning to work, restore relationships and learn from findings to build safer, more respectful workplace cultures?
Let's hear from Jane about what happened next, and her thoughts on the lessons that other leaders can learn about humanity, apology and integrity.
Would you like to know more?
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"Human Resources (HR) are here to help." That’s what most people will be told when they join an organisation - that Human Resources are the first port of call if they should ever witness or experience workplace incivility, bullying and harassment.
But how does it feel when someone “on the inside” in HR, has to go through their own process and raise a bullying complaint?
In this first episode of a two part series, we look at the experience of a committed HR professional who found themselves on the wrong side of bullying - and became a target themselves.
It’s a personal story of dedication and good intentions that turned into complaint process failures, delays, investigative mistakes, psychological and physical illness, and institutional betrayal.
Everything that an organisation’s response to workplace bullying shouldn’t be.
Would you like to know more?
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With insights, analysis and interviews, Life at the Sharp End helps people who want to create safe, respectful and high-performing workplace cultures.
People like you.
Together, we'll go beyond the bullet-points and explore the how and the why of real-world situations.
This is about learning from the reality of Life at the Sharp End.
Visit priceperrott.com for episode show notes and sign-up for exclusive subscriber-only content and analysis.
Good customer service isn't just about getting big things right, it's about the importance of service quality in every little action that's carried out. The little things add up to making a big impression, so it's your attention to detail in customer service that makes or breaks the customer experience.
In this episode, you'll hear two contrasting stories of how small details add up to customer delight and, conversely, customer dissatisfaction. You'll also hear how a failure to listen to customer feedback leads to increased dissatisfaction and a customer's intention to take their business elsewhere.
You'll learn three lessons you can apply in your organisation, to help you avoid customer dissatisfaction and ensure you're creating a positive customer experience that leaves people wanting to come back and bring you their business time and time again.
• LINKS •
The podcast currently has 25 episodes available.