Life at the Sharp End

By Dr. Jason Price

Creating high-performing teams with a positive workplace culture doesn’t happen by accident.

It takes leadership, professionalism and integrity to ensure people in your organisation can be thei... more

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FAQs about Life at the Sharp End:

How many episodes does Life at the Sharp End have?

The podcast currently has 33 episodes available.

Life at the Sharp End episodes:

June 01, 2020 It should have been simple • A customer experience case study
In this case study of customer service chaos, we’re going to look at how the simple act of buying a washing machine from a national retailer turned into a customer experience nightmare. It’s a story of cascading process failures and avoidable customer pain with lessons for every organisation to learn.
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19min
May 19, 2020 Change management: The six stages of concern model
As a customer service leader, you need adaptive leadership styles and leadership qualities when managing change. The ‘stages of concern’ model helps you consider people’s individual needs when you’re leading your teams through change.
This podcast explains the 6 stages of concern and how to apply this model when you’re making customer-facing change in your organisation.

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14min
April 28, 2020 Better audio on your working from home video calls
You can't give great customer service in a zoom meeting if customers and colleagues can't hear you!
Dr. Jason Price helps you understand how your choice of audio connection affects your video call performance, with audio tests on the typical kit those new to working from home may find themselves with.
This podcast supplements part three in Price Perrott's video series - "Lights, Camera, Action! Improving your video conferencing" on YouTube.
https://youtu.be/6-NYmDv0-9s

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16min

FAQs about Life at the Sharp End:

How many episodes does Life at the Sharp End have?

The podcast currently has 33 episodes available.