As a customer service professional, how can you create a world-class customer experience with every customer interaction you have? In this case study, you‘ll learn from FedEx Craig about three actions you can take that’ll improve your customer service performance and turn every customer’s experience into a story of customer delight.

Three lessons for creating world-class customer experiences

Creating high-performing teams with a positive workplace culture doesn’t happen by accident.

It takes leadership, professionalism and integrity to ensure people in your organisation can be their best, free from the harm caused by workplace incivility, bullying and harassment. Life at the Sharp end is a podcast full of insights and interviews to help people like you succeed - whether you’re in a leadership role, or a front-line practitioner.

Wherever you work, you’ll have something to learn from others’ experience of Life at the Sharp End.

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Creating high-performing teams with a positive workplace culture doesn’t happen by accident. It takes leadership, professionalism and integrity to ensure people in your organisation can be their best, free from the harm caused by workplace incivility, bullying and harassment. Life at the Sharp end is a podcast full of insights and interviews to help people like you succeed - whether you’re in a leadership role, or a front-line practitioner. Wherever you work, you’ll have something to learn from others’ experience of Life at the Sharp End.

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Three lessons for creating world-class customer experiences

Three lessons for creating world-class customer experiences